- Smart service value: Conceptualization, scale development, and validation in the retailing contextRoy, Sanjit K.; Singh, Gaganpreet; Hollebeek, Linda Desiree; Shabnam, Saadia; Japutra, Arnold; van Doorn, Sebastian; Ray, Subhasis; Appio, Francesco PaoloTechnovation2024 / art. 103097 https://doi.org/10.1016/j.technovation.2024.103097
- Tourism-based customer engagement : the construct, antecedents, and consequencesRather, Raouf Ahmad; Hollebeek, Linda Desiree; Islam, Jamid UlThe service industries journal2019 / p. 519-540 https://doi.org/10.1080/02642069.2019.1570154 https://www.scopus.com/sourceid/24928 https://www.scopus.com/record/display.uri?eid=2-s2.0-85060947867&origin=inward&txGid=c5ef60292c1582a7a6b470db20b4e80f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=SERV%20IND%20J&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000463836400004