• Designing effective Chatbot solutions for the public sector: A case study from UkrainePetriv, Yulia; Erlenheim, Regina; Tsap, Valentyna; Pappel, Ingrid; Draheim, DirkElectronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings2020 / p. 320-335 https://doi.org/10.1007/978-3-030-39296-3_24 https://www.scopus.com/sourceid/17700155007 https://www.scopus.com/record/display.uri?eid=2-s2.0-85082548532&origin=inward&txGid=51b12ef4096b14348ec290f60eaa3f07
• Increasing value perception in knowledge-intensive service activity by service designKukk, Jana; Leppiman, AnuJournal of international scientific publications : economy & business2013 / p. 36-48 : ill
• The role of service design in increasing regional innovation in the silver economyErlenheim, Regina; Pappel, IngridElectronic Governance and Open Society: Challenges in Eurasia : 8th International Conference, EGOSE 2021, Saint Petersburg, Russia, November 24-25, 2021 : proceedings2022 / p. 11–20 https://doi.org/10.1007/978-3-031-04238-6_2 https://www.scopus.com/sourceid/17700155007 https://www.scopus.com/record/display.uri?eid=2-s2.0-85128886831&origin=inward&txGid=e76b4325bcdb74dcd502f57f3bc4c31d
• Service design for trans-national smart supply chainsGerasimova, Vera; Philipp, Robert; Prause, Gunnar KlausReliability and statistics in transportation and communication : Selected Papers from the 20th International Conference on Reliability and Statistics in Transportation and Communication, RelStat'20, 14-17 October 2020, Riga, Latvia2021 / p. 377-388 https://doi.org/10.1007/978-3-030-68476-1_35 https://www.scopus.com/sourceid/21100901469 https://www.scopus.com/record/display.uri?eid=2-s2.0-85102507479&origin=inward&txGid=9dd8b480c01636b28ee8193a9b8d7ad2