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Temporality of customer engagement in service innovation : a theoretical model

author
Karahasanovic, Amela
Hollebeek, Linda Desiree
Chasanidou, Dimitra
Gurau, Calin
statement of authorship
Amela Karahasanović, Linda D. Hollebeek, Dimitra Chasanidou and Calin Gurau
source
Handbook of research on customer engagement
location of publication
Cheltenham
publisher
Edward Elgar Publishing
year of publication
2019
pages
p. 376–390 : ill
series
Research Handbooks in Business and Management series
url
https://doi.org/10.4337/9781788114899
subject term
kliendisuhted
kliendisuhete juhtimine
teenuste juhtimine
innovatsioonid
ISBN
978-1-78811-488-2
notes
Bibliogr. p. 387-390
TTÜ department
ärikorralduse instituut
language
inglise
Uurimisrühm
Marketing research group
Karahasanović, A., Hollebeek, L. D., Chasanidou, D., Gurau, C. Temporality of customer engagement in service innovation : a theoretical model // Handbook of research on customer engagement. Cheltenham : Edward Elgar Publishing, 2019. p. 376–390 : ill. (Research Handbooks in Business and Management series). https://doi.org/10.4337/9781788114899