Co-creation of service recovery and post-recovery responses : the impact of cultural values orientations and outcome favorability
author
statement of authorship
Naghmeh Nik Bakhsh
source
Journal of service science research
journal volume number month
vol. 11, 2
year of publication
pages
p. 133−155
notes
Bibliogr. p. 150-154
Naghmeh Nik Bakhsh is a PhD student of Business Administration at Tallinn University of Technology in Estonia
scientific publication
teaduspublikatsioon
language
inglise
subject term
keyword
classifier
TTÜ department
Nik Bakhsh, N. Co-creation of service recovery and post-recovery responses : the impact of cultural values orientations and outcome favorability // Journal of service science research (2019) vol. 11, 2, p. 133−155.