The potential of design thinking and total quality management in creating public valueVinni, RaunoNISPAcee journal of public administration and policy2021 / 24 p. https://doi.org/10.2478/nispa-2021-0011 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS Use of excellence models as a tool for benchlearning and knowledge managementTammaru, Tiia; Kiitam, AndresProceedings of the 10th International Conference of DAAAM Baltic Industrial Engineering, 12-13th May 2015, Tallinn, Estonia2015 / p. 199-204