On the narratives and background narratives of e-GovernmentDraheim, Dirk; McBride, Keegan David Braun; Misnikov, Yuri; Hartleb, Florian; Lauk, Mihkel; Pappel, IngridProceedings of the 53rd Annual Hawaii International Conference on System Sciences : January 7-10, 2020, Grand Wailea, Maui2020 / p. 2114–2122 https://doi.org/10.24251/HICSS.2020.258

A survey on customer satisfaction in national electronic ID user supportMuldme, Anne; Pappel, Ingrid; Lauk, Mihkel; Draheim, Dirk2018 International Conference on eDemocracy & eGovernment (ICEDEG 2018) : Ambato, Ecuador, 4-6 April 20182018 / p. 31-37 : ill http://doi.org/10.1109/ICEDEG.2018.8372374

The data quality framework for the Estonian public sector and its evaluation : establishing a systematic process-oriented viewpoint on cross-organizational data qualityTepandi, Jaak; Lauk, Mihkel; Linros, Janar; Raspel, Priit; Piho, Gunnar; Pappel, Ingrid; Draheim, DirkTransactions on large-scale data- and knowledge-centered systems XXXV2017 / p. 1-26 : ill https://doi.org/10.1007/978-3-662-56121-8_1

The design of the Estonian governmental document exchange classification frameworkDraheim, Dirk; Koosapoeg, Kaarel; Lauk, Mihkel; Pappel, Ingrid; Pappel, Ingmar; Tepandi, JaakElectronic Government and the Information Systems Perspective : 5th International Conference, EGOVIS 2016, Porto, Portugal, September 5-8, 2016 : proceedings2016 / p. 33-47 : ill http://link.springer.com/chapter/10.1007/978-3-319-44159-7_3 http://www.ester.ee/record=b4645628*est

The digital archiving process in Estonia - assessment and future perspectivesPappel, Ingrid; Oolu, Karin; Saarevet, Koit; Lauk, Mihkel; Draheim, DirkFuture Data and Security Engineering : 4th International Conference, FDSE 2017, Ho Chi Minh City, Vietnam, November 29 - December 1, 2017 : proceedings2017 / p. 472-481 : ill https://doi.org/10.1007/978-3-319-70004-5_34