Bringing service design thinking into the public sector to create proactive and user-friendly public servicesSirendi, Regina; Taveter, KuldarHCI in Business, Government, and Organizations : Information Systems : third International Conference, HCIBGO 2016 held as part of HCI International 2016, Toronto, Canada, July 17-22, 2016 : proceedings. Part II2016 / p. 221-230 : ill http://dx.doi.org/10.1007/978-3-319-39399-5_21

A Conceptual framework for effective appropriation of proactive public e-servicesSirendi, Regina; Mendoza, Antonette; Barrier, Mariane; Taveter, Kuldar; Sterling, LeonAbstracts of Papers Presented at the 18th European Conference on DigitalGovernment ECDG 2018 : Hosted By University of Santiago de Compostela, Spain, 25 - 26 October 20182018 / p. 23-24 https://www.academic-conferences.org/download/21774/

A Conceptual framework for effective appropriation of proactive public e-servicesSirendi, Regina; Mendoza, Antonette; Barrier, Mariane; Taveter, Kuldar; Sterling, LeonProceedings of the 18th European Conference on Digital Government (ECDG2018) : University of Santiago de Compostela, Spain, 25-26 October 20182018 / p. 213-221 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85059288603&partnerID=40&md5=d9349febf052a06c13e3cda8b0f9657b

Designing proactive public services as sociotechnical systems by using agent-oriented modellingSirendi, ReginaProceedings of the 16th European Conference on e-Government : ECEG 2016 : hosted by Faculty of Administration, University of Ljubljana, Slovenia, 16-17 June 20162016 / p. 308-316 : ill