Application of journey mapping and crime scripting to the phenomenon of trollingSõmer, Tiia; Tiido, Anna; Sample, Char; Mitchener-Nissen, TimothyProceedings of the 13th International Conference on Cyber Warfare and Security, ICCWS 2018 : National Defence University, Washington DC, USA, 6-9 March 20182018 / p. 465–473 : ill https://www.scopus.com/inward/record.uri?eid=2-s2.0-85051737104&partnerID=40&md5=7bed8e3a8250f0083f8c7702e27c6839 Utilising journey mapping and crime scripting to combat cybercrime and cyber warfare attacksSõmer, Tiia; Hallaq, Bil; Watson, TimJournal of information warfare2016 / p. 39-49 https://www.jinfowar.com/journal-issue/volume-15-issue-4