Administrative burden reduction over time : literature review, trends and gap analysisMeyerhoff Nielsen, Morten; Goncalves Veiga, Linda; Carvalho, Nuno Ramos; Barbosa, Luis SoaresICEGOV '17 : proceedings of the 10th International Conference on Theory and Practice of Electronic Governance : New Delhi AA, India, March 7-9, 20172017 / p. 140-148 https://doi.org/10.1145/3047273.3047334 Research gaps on public service deliveryLopes, Nuno Vasco; Sa Soares, Delfina; Meyerhoff Nielsen, Morten; Tavares, AntonioICEGOV '17 : proceedings of the 10th International Conference on Theory and Practice of Electronic Governance : New Delhi AA, India, March 7-9, 20172017 / p. 465-474 : ill https://doi.org/10.1145/3047273.3047388