Assessment of the use of artificial intelligence to support public services : methodology and roadmapVeenstra, Anne Fleur van; Bodea, Gabriela; Timan, Tjerk; Misuraca, Gianluca; Noordt, Colin Pascal vanEGOV-CeDEM-ePart-* 2020 : Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 20202020 / p. 359 - 361 https://ceur-ws.org/Vol-2797/paper37.pdf Conference Proceedings at Scopus Article at Scopus

Cross-border e-government services in Europe: expected benefits, barriers and drivers of the once-only principleKalvet, Tarmo; Toots, Maarja; Veenstra, Anne Fleur van; Krimmer, Robert JohannesICEGOV2018 : proceedings of the 11th International Conference on Theory and Practice of Electronic Governance : 4 - 6 April 2018, Galway, Ireland2018 / p. 59-68 https://doi.org/10.1145/3209415.3209458 Conference proceedings at Scopus Article at Scopus Article at WOS