#AIväljakutse vallutab EestitErlenheim, ReginaStudioosus2019 / lk. 12-13 : ill https://www.ester.ee/record=b1558644*est

Citizens' readiness for proactive public services : a case study from AzerbaijanKhasmammadli, Gasim; Erlenheim, ReginaICEGOV '22 : proceedings of the 15th International Conference on Theory and Practice of Electronic Governance2022 / p. 408-415 : ill https://doi.org/10.1145/3560107.3560170 Conference proceedings at Scopus Article at Scopus

Designing effective Chatbot solutions for the public sector: A case study from UkrainePetriv, Yulia; Erlenheim, Regina; Tsap, Valentyna; Pappel, Ingrid; Draheim, DirkElectronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings2020 / p. 320-335 https://doi.org/10.1007/978-3-030-39296-3_24 Conference proceeding at Scopus Article at Scopus

Designing proactive business event services : a case study of the Estonian company registration portalKõrge, Helena; Erlenheim, Regina; Draheim, DirkElectronic Participation : 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019, Proceedings2019 / p. 73 - 84 https://doi.org/10.1007/978-3-030-27397-2_7 Conference proceeding at Scopus Article at Scopus Conference proceeding at WOS Article at WOS

Designing proactive public services = Proaktiivsete avalike teenuste disainimineErlenheim, Regina2019 https://digikogu.taltech.ee/et/Item/727c90b4-8949-48e1-98f7-c854a56d773e

Identifying design principles for proactive services through systematically understanding the reactivity-proactivity spectrumErlenheim, Regina; Draheim, Dirk; Taveter, KuldarProceedings of the 13th International Conference on Theory and Practice of Electronic Governance : ICEGOV 2020, 23-25 September, 2020 : Online Conference2020 / p. 452–458 https://doi.org/10.1145/3428502.3428572 Conference Proceedings at Scopus Article at Scopus

The role of service design in increasing regional innovation in the silver economyErlenheim, Regina; Pappel, IngridElectronic Governance and Open Society: Challenges in Eurasia : 8th International Conference, EGOSE 2021, Saint Petersburg, Russia, November 24-25, 2021 : proceedings2022 / p. 11–20 https://doi.org/10.1007/978-3-031-04238-6_2 Conference proceedings at Scopus Article at Scopus

Stage models for moving from e-government to smart governmentLemke, Florian; Taveter, Kuldar; Erlenheim, Regina; Pappel, Ingrid; Draheim, Dirk; Janssen, MarijnElectronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings2020 / p. 152-164 https://doi.org/10.1007/978-3-030-39296-3_12 Conference proceeding at Scopus Article at Scopus

Validating the usage of occupational classification systems in the process of creating a national virtual competency assistant within the EU labor marketLiutkevičius, Markko; Erlenheim, ReginaProceedings of the 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), 6 – 8 October 2021, Athens, Greece2022 / p. 254−259 https://doi.org/10.1145/3494193.3494228 Conference Proceedings at Scopus Article at Scopus Article at WOS