Exploring and validating social identification and social exchange-based drivers of hospitality customer loyaltyRather, Raouf Ahmad; Hollebeek, Linda DesireeInternational journal of contemporary hospitality management2019 / p. 1432-1451 https://doi.org/10.1108/IJCHM-10-2017-0627 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS Service innovativeness and tourism customer outcomesHollebeek, Linda Desiree; Rather, Raouf AhmadInternational journal of contemporary hospitality management2019 / p. 4227-4246 : ill https://doi.org/10.1108/IJCHM-03-2018-0256 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS