Artificial intelligence for the public sector : results of landscaping the use of AI in government across the European UnionNoordt, Colin Pascal van; Misuraca, GianlucaGovernment Information Quarterly2022 / art. 101714 https://doi.org/10.1016/j.giq.2022.101714 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Assessment of the use of artificial intelligence to support public services : methodology and roadmapVeenstra, Anne Fleur van; Bodea, Gabriela; Timan, Tjerk; Misuraca, Gianluca; Noordt, Colin Pascal vanEGOV-CeDEM-ePart-* 2020 : Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 20202020 / p. 359 - 361 https://ceur-ws.org/Vol-2797/paper37.pdf Conference Proceedings at Scopus Article at Scopus

Avalike teenuste erastamise probleemeGerndorf, KostelEesti Vabariigi majanduspoliitika tulemuslikkus ja Euroopa Liit : VIII teadus- ja koolituskonverentsi ettekanded-artiklid : (Tartu-Värska, 29. juuni - 1. juuli 2000)2000 / lk. 58-66

Basic economics : a primer for application in the BalticsKerem, Kaie; Randveer, Mare1997 https://www.ester.ee/record=b1261318*est

Bringing service design thinking into the public sector to create proactive and user-friendly public servicesSirendi, Regina; Taveter, KuldarHCI in Business, Government, and Organizations : Information Systems : third International Conference, HCIBGO 2016 held as part of HCI International 2016, Toronto, Canada, July 17-22, 2016 : proceedings. Part II2016 / p. 221-230 : ill http://dx.doi.org/10.1007/978-3-319-39399-5_21

Capacity building in government : towards developing a standard for a functional specialist in AI for public servicesLabanava, Alena; Dreyling, Richard Michael; Mortati, Marzia; Liiv, Innar; Pappel, IngridFuture Data and Security Engineering : Big Data, Security and Privacy, Smart City and Industry 4.0 Applications : 9th International Conference, FDSE 2022, Ho Chi Minh City, Vietnam, November 23-25, 2022 : proceedings2022 / p. 503-516 https://doi.org/10.1007/978-981-19-8069-5_34 Conference proceedings at Scopus Article at Scopus Article at WOS

Challenges of the implementation of the European charter of local self-government in Estonian legislationLääne, Sulev; Mäeltsemees, Sulev; Olle, ValloLex localis2018 / p. 983-1002 : ill https://doi.org/10.4335/16.4.983-1002(2018) Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Challenges of transition to paperless management: readiness of incorporating AI in decision-making processesGelashvili, Teona; Pappel, Ingrid2021 Eighth International Conference on eDemocracy and eGovernment (ICEDEG) : Quito, Ecuador, 28-30 July 20212021 / p. 41-46 https://doi.org/10.1109/ICEDEG52154.2021.9530905

Changing public service delivery : learning in co-creationVoorberg, William; Bekkers, Victor; Timeus, Krista; Tõnurist, Piret; Tummers, LarsPolicy and Society2017 / p. 178-194 : ill https://doi.org/10.1080/14494035.2017.1323711

Citizen-oriented digital transformation in the public sectorMergel, Ines; Kattel, Rainer; Lember, Veiko; McBride, Keegan David Braundg.o 18 : Proceedings of the 19th Annual International Conference on Digital Government Research : Governance in the Data Age : Delft, Netherlands, May 30-June 01, 20182018 / art. 122, 3 p https://doi.org/10.1145/3209281.3209294 Conference proceedings at Scopus Article at Scopus Article at WOS

Citizens' readiness for proactive public services : a case study from AzerbaijanKhasmammadli, Gasim; Erlenheim, ReginaICEGOV '22 : proceedings of the 15th International Conference on Theory and Practice of Electronic Governance2022 / p. 408-415 : ill https://doi.org/10.1145/3560107.3560170 Conference proceedings at Scopus Article at Scopus

Co-creating an Open Government Data Driven Public Service : the case of Chicago's Food Inspection Forecasting ModelMcBride, Keegan David Braun; Aavik, Gerli; Kalvet, Tarmo; Krimmer, Robert JohannesProceedings of the 51st Hawaii International Conference on System Sciences : 3-6 January, 2018, Waikoloa Village, Hawaii, U.S.A.2018 / p. 2453-2462 : ill http://hdl.handle.net/10125/50197

Co-creating an Open Government Data Driven Public Service : the case of Chicago's Food Inspection Forecasting Model [Online resource]McBride, Keegan David Braun; Aavik, Gerli; Kalvet, Tarmo; Krimmer, Robert Johannes2017 http://technologygovernance.eu/files/main//2017092108151515.pdf

Contributing to a digital single market for Europe: barriers and drivers of an EU-wide once-only principleKalvet, Tarmo; Toots, Maarja; Krimmer, Robert Johannesdg.o 18 : Proceedings of the 19th Annual International Conference on Digital Government Research : Governance in the Data Age : Delft, Netherlands, May 30-June 01, 20182018 / Article No. 45, 8 p https://doi.org/10.1145/3209281.3209344 Conference proceedings at Scopus Article at Scopus Article at WOS

Coordinating emergency medical service in EstoniaLember, Veiko; Sarapuu, KülliOrganizing for coordination in the public sector : practices and lessons from 12 European countries2014 / p. 21-31

Coordinating the digital transformation of inter-organizational public services – The case of e-invoicing in BelgiumWouters, Stijn; Lember, Veiko; Crompvoets, JoepDer moderne staat – Zeitschrift für public policy, recht und management – Zeitschrift für public policy recht und management2021 / p. 1-19 https://doi.org/10.3224/dms.v14i1.06

Coordination through contracting : experience with the Estonian : out-of-hospital emergency medicineSarapuu, Külli; Lember, VeikoPublic management review2015 / p. 1021-1039 : tab http://dx.doi.org/10.1080/14719037.2015.1029350

Cross-border e-government services in Europe: expected benefits, barriers and drivers of the once-only principleKalvet, Tarmo; Toots, Maarja; Veenstra, Anne Fleur van; Krimmer, Robert JohannesICEGOV2018 : proceedings of the 11th International Conference on Theory and Practice of Electronic Governance : 4 - 6 April 2018, Galway, Ireland2018 / p. 59-68 https://doi.org/10.1145/3209415.3209458 Conference proceedings at Scopus Article at Scopus Article at WOS

A Decade of international conference on theory and practice of electronic governanceCarvalho, Nuno Ramos; Meyerhoff Nielsen, Morten; Kholilul Rohman, IbrahimICEGOV2018 : proceedings of the 11th International Conference on Theory and Practice of Electronic Governance : 4 - 6 April 2018, Galway, Ireland2018 / p. 230-235 : ill https://doi.org/10.1145/3209415.3209484

Designing proactive public services = Proaktiivsete avalike teenuste disainimineErlenheim, Regina2019 https://digikogu.taltech.ee/et/Item/727c90b4-8949-48e1-98f7-c854a56d773e

Designing proactive public services as sociotechnical systems by using agent-oriented modellingSirendi, ReginaProceedings of the 16th European Conference on e-Government : ECEG 2016 : hosted by Faculty of Administration, University of Ljubljana, Slovenia, 16-17 June 20162016 / p. 308-316 : ill

Does co-creation impact public service delivery? The importance of state and governance traditionsVoorberg, William; Bekkers, Victor; Flemig, Sophie; Timeus, Krista; Tõnurist, Piret; Tummers, LarsPublic money & management2017 / p. 365-372 : tab https://doi.org/10.1080/09540962.2017.1328798

Drivers and Barriers for OOP (1st version) : The Once-Only Principle Project [Online resource]Kalvet, Tarmo; Toots, Maarja; Krimmer, Robert Johannes2017 http://toop.eu/sites/default/files/D27_Drivers_and_Barriers.pdf

Eesti avaandmete tuluallikaks muutmist aeglustab eduka e-riigi pärand [Võrguväljaanne}err.ee2019 / fot Eesti avaandmete tuluallikaks muutmist aeglustab eduka e-riigi pärand

E-Estonia as a role model? Some general considerations and applicability in FranceCepilovs, Aleksandrs; Duenas Cid, DavidLa France des 13 reegions, une reeforme aboutie ?2020 / p. 139-153 https://www.editions-harmattan.fr/index.asp?navig=catalogue&obj=livre&no=64972

E-governance in providing public services in Estonia: a case studyRoots, LehteZeszyty naukowe politechniki Poznanskiej2017 / p. 77-93 http://www.zeszyty.fem.put.poznan.pl/numery/ZN_OiZ_PP_74_05.pdf

eGovernment and governance : the Danish-Japanese models and timelines comparedMeyerhoff Nielsen, MortenCeDEM Asia 2016 : proceedings of the International Conference for E-Democracy and Open Government : Asia 2016, 7-9 December 2016, Deagu [i.e. Daegu], Republic of Korea2017 / p. 53-66 : ill http://www.donau-uni.ac.at/imperia/md/content/department/gpa/zeg/bilder/cedem_asia/proceedings_cedem_asia_2016.pdf

Electronic Government : 16th IFIP WG 8.5 International Conference : EGOV 2017, St. Petersburg, Russia, September 4-7, 2017 : proceedings2017 http://dx.doi.org/10.1007/978-3-319-64677-0

E-teenuste kasutamise tulemuslikkus ja mõju : uuringu aruanne [Võrguteavik]2013 http://www.ibs.ee/e-teenused

Evaluating the impact of artificial intelligence technologies in public services : towards an assessment frameworkNoordt, Colin Pascal van; Misuraca, GianlucaICEGOV '20 : proceedings of the 13th International Conference on Theory and Practice of Electronic Governance : Athens, Greece, September 23-25, 20202020 / p. 8-16 https://doi.org/10.1145/3428502.3428504 Conference Proceedings at Scopus Article at Scopus

Exploring and demonstrating the once-only principle : a European perspectiveKrimmer, Robert Johannes; Kalvet, Tarmo; Toots, Maarja; Cepilovs, Aleksandrs; Tambouris, Efthimiosdg.o 2017 : the proceedings of the 18th Annual International Conference on Digital Government Research : Innovations and Transformations in Government : June 7-9, 2017, Staten Island, NY, USA2017 / p. 546-551 : ill https://doi.org/10.1145/3085228.3085235

Exploring e-services development in local government authorities by means of electronic document management systemsPappel, Ingrid; Tsap, Valentyna; Pappel, Ingmar; Draheim, DirkElectronic Governance and Open Society : Challenges in Eurasia 5th International Conference, EGOSE 2018, St. Petersburg, Russia, November 14–16, 2018 : Revised Selected Papers2019 / p. 223-234 . ill https://doi.org/10.1007/978-3-030-13283-5_17 Conference proceedings at Scopus Article at Scopus Article at WOS

Externalization of public services and the third sector : taking stock of the Estonian local governments' experiencesLember, VeikoImplementation of new public management tools : experiences from transition and emerging countries2015 / p. 193-204

FINEST Twins : platform for cross-border smart city solutionsSoe, Ralf-Martindg.o 2017 : the proceedings of the 18th Annual International Conference on Digital Government Research : Innovations and Transformations in Government : June 7-9, 2017, Staten Island, NY, USA2017 / p. 352-357 : ill https://doi.org/10.1145/3085228.3085287

A framework for data-driven public service co-productionToots, Maarja; McBride, Keegan David Braun; Kalvet, Tarmo; Krimmer, Robert JohannesElectronic Government : 16th IFIP WG 8.5 International Conference : EGOV 2017, St. Petersburg, Russia, September 4-7, 2017 : proceedings2017 / p. 264-275 : ill https://doi.org/10.1007/978-3-319-64677-0_22

From network to hierarchy : the evolution of the Estonian senior civil service development systemRandma-Liiv, Tiina; Uudelepp, Annika; Sarapuu, KülliInternational review of administrative sciences2015 / p. 373-391 http://dx.doi.org/10.1177/0020852314566001

ICT-driven co-creation in the public sector : drivers, barriers and success strategies [Online resource]Toots, MaarjaElectronic Government and Electronic Participation : joint proceedings of ongoing research, PhD papers, posters and workshops of IFIP EGOV and ePart 20162016 / p. 368-375 http://dx.doi.org/10.3233/978-1-61499-670-5-368

The impact of the single digital gateway regulation from the citizens' perspectiveBhattarai, Rakshya; Pappel, Ingrid; Vainsalu, Heiko; Ben Yahia, Sadok; Draheim, DirkProcedia Computer Science2019 / p. 159 - 167 https://doi.org/10.1016/j.procs.2019.12.168 Conference proceeding at Scopus Article at Scopus Article at WOS

Improving court efficiency through ICT integration : identifying essential areas of improvementAhmed, Rozha Kamal; Muhammed, Khder H.; Reitsakas, Aleksander; Pappel, Ingrid; Draheim, DirkICT Analysis and Applications : proceedings of ICT4SD 2019. Vol. 22020 / p. 449-461 : ill https://doi.org/10.1007/978-981-15-0630-7_44 Article collection at Scopus Article at Scopus

Is government welfare able to change? Analysing efforts to co-create an improved social welfare system through taking advantage of a collaborative economyAavik, Gerli; Mayer, Anne; McBride, Keegan David Braun; Krimmer, Robert JohannesProceedings of the 52st Hawaii International Conference on System Sciences : HICSS52 : January 8-11, 2019, Grand Wailea, Maui2019 / p. 2954-2963 https://scholarspace.manoa.hawaii.edu/handle/10125/59732

Joint data platforms as X factor for efficiency gains in the public sector? [Online resource]Tõnurist, Piret; Lember, Veiko; Kattel, Rainer2016 http://technologygovernance.eu/files/main/2016082501020202.pdf

Kaasava disaini areng ja taandarengMelioranski, Ruth-HeleneTööstuskunstist tootedisainini : artikleid 1934–20182018 / lk. 287-290 : ill http://www.ester.ee/record=b4819730*est

Kaugseire andmete kasutuselevõtt avalike teenuste väljatöötamisel ja arendamisel. Lisa 4, Ehitustegevuse planeerimine ja järelevalve : lõpparuannePuust, Raido; Varbla, Sander2020 https://doi.org/10.23673/re-254

Kuidas riik merel toimibArikas, ReneMeremees. Veeteede Ameti teataja2018 / lk. 4-8 : fot http://www.ester.ee/record=b4646644*est https://xn--tt-yka.ee/public/m/mereakadeemia/ajakiri-meremees/Meremees_2018_3-4._VA_Teataja_2018_3-4.pdf

Leader in e-Government, laggard in open data: exploring the case of EstoniaMcBride, Keegan David Braun; Toots, Maarja; Kalvet, Tarmo; Krimmer, Robert JohannesRevue française d'administration publique2018 / p. 613-625 https://doi.org/10.3917/rfap.167.0613 Eesti avaandmete tuluallikaks muutmist aeglustab eduka e-riigi pärand Journal metrics at Scopus Article at Scopus

Leaving the senior civil service - public service bargain and beyond : the case of EstoniaRattus, Reelika; Randma-Liiv, TiinaPublic policy and administration2019 / 21 p. https://doi.org/10.1177/0952076718804862 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Live enrollment for identity documents in Europe : the cases of Sweden, Norway, Kosovo, and EstoniaKalvet, Tarmo; Karlzen, Henrik; Hunstad, Amund; Tiits, MarekeJournal of eDemocracy and open government = JeDEM2018 / p. 53-73 : ill https://doi.org/10.29379/jedem.v10i2.517

On leveraging the potential of open data to enhance transparency and accountability - A case study from UkrainePopelyshyn, Olha; Tsap, Valentyna; Pappel, Ingrid; Draheim, Dirk2019 6th International Conference on eDemocracy and eGovernment (ICEDEG 2019) : Quito, Ecuador, April 24–26, 2019 : conference proceedings2019 / Art. 8734315 ; p. 25-30 https://doi.org/10.1109/ICEDEG.2019.8734315

Open government data driven co-creation : moving towards citizen-government collaborationMcBride, Keegan David Braun; Toots, Maarja; Kalvet, Tarmo; Krimmer, Robert JohannesElectronic Government : 17th IFIP WG 8.5 International Conference : EGOV 2018, Krems, Austria, September 3–5, 2018 : proceedings2018 / p. 184-195 : ill https://doi.org/10.1007/978-3-319-98690-6_16 Conference Proceedings at Scopus Article at Scopus Conference Proceedings at WOS Article at WOS

OpenGovIntelligence challenges and needs. OpenGovIntelligence Deliverable 1.1 [Online resource]Janssen, Marijn; Kalvet, Tarmo; Krimmer, Robert Johannes; Toots, Maarja; Zeginis, Dimitris2016 http://www.opengovintelligence.eu/downloads/deliverables/OGI_D1.1_OpenGovIntelligence%20challenges%20and%20needs_v1.0.pdf

OpenGovIntelligence framework - first release. OpenGovIntelligence Deliverable 2.1 [Online resource]Kalampokis, Evangelos; Tarabanis, Konstantinos2016 http://www.opengovintelligence.eu/downloads/deliverables/OGI_D2.1%20OpenGovIntelligence%20framework%201st%20release_v0.1.pdf

Position paper on definition of OOP and situation in Europe : The Once-Only Principle Project [Online resource]Krimmer, Robert Johannes; Kalvet, Tarmo; Toots, Maarja; Cepilovs, Aleksandrs2017 http://toop.eu/sites/default/files/D2.6_Position_Paper_OOP.pdf

The Private Sector's Role in e-Government from a Legal PerspectiveLõhmus, Kaisa; Nyman-Metcalf, Katrin Merike; Ahmed, Rozha Kamal; Pappel, Ingrid; Draheim, DirkFourth International Congress on Information and Communication Technology : ICICT 2019, London, Volume 22020 / p. 283–298 https://doi.org/10.1007/978-981-32-9343-4_22 Conference proceedings at Scopus Article at Scopus Article at WOS

Public administration characteristics and performance in EU28 : EstoniaPesti, Cerlin; Randma-Liiv, TiinaThe Public Administration in the EU 282018 / p. 250–286 https://data.europa.eu/doi/10.2767/74735

Public services and management in the digital ageLember, Veiko; Crompvoets, JoepPublic management and governance2023 / p. 141-152

Purchase-of-service contracting in EstoniaLember, Veiko; Kriz, Kenneth A.2nd International Public Procurement Conference 2006 : Rome, Italy 21-23.09.2006 : presented papers2006 / ? p https://heakodanik.ee/sites/default/files/files/11-52-1-PB.pdf

Pärnu näide: ministri loogika tasuta busside kaitsmisel kummastab ekspertePulk, MeinhardPostimees2021 / Lk. 24-25 : ill https://dea.digar.ee/article/postimees/2021/03/15/3.8

Reluctant co-producers of public services : understanding micro-level dynamics = Tõrksus avalike teenuste koosloomes : mikrotasandi dünaamikadSurva, Laidi2023 https://doi.org/10.23658/taltech.42/2023 https://digikogu.taltech.ee/et/Item/ca5f62cb-248c-482f-8fcb-0440b5e4cf3d https://www.ester.ee/record=b5570844*est

Research gaps on public service deliveryLopes, Nuno Vasco; Sa Soares, Delfina; Meyerhoff Nielsen, Morten; Tavares, AntonioICEGOV '17 : proceedings of the 10th International Conference on Theory and Practice of Electronic Governance : New Delhi AA, India, March 7-9, 20172017 / p. 465-474 : ill https://doi.org/10.1145/3047273.3047388

Riik otsib teadlaste abiga võimalusi elukohaandmete täpsustamiseks [Võrguväljaanne]novaator.err.ee2019 / fot Riik otsib teadlaste abiga võimalusi elukohaandmete täpsustamiseks

Smart city, technological capacity and public procurementLember, Veiko; Tõnurist, Piret; Kattel, RainerLocal governance in the age of technological transformation and global uncertainty2020 / p. xxxix−lxi https://www.soumu.go.jp/main_content/000695472.pdf https://www.soumu.go.jp/jitidai/eropa.compara.html

Smart twin cities via urban operating systemSoe, Ralf-MartinICEGOV '17 : proceedings of the 10th International Conference on Theory and Practice of Electronic Governance : New Delhi AA, India, March 7-9, 20172017 / p. 391-400 : ill http://dx.doi.org/10.1145/3047273.3047322

The establishment of the Estonian top civil service development systemUudelepp, Annika; Randma-Liiv, Tiina; Sarapuu, KülliOrganizing for coordination in the public sector : practices and lessons from 12 European countries2014 / p. 43-53

The service-oriented environment of government databases and information systems in EstoniaKalja, Ahto; Kindel, Kristiina; Kivi, RiinaBaltic ITAMPT review2004 / 3, p. 7-11 https://artiklid.elnet.ee/record=b2026367*est

The service-oriented state and local authority : service orientation in public administrationPappel, Ingrid; Pappel, IngmarProceedings of the IADIS International Conference of Internet Applications and Research 20122012 / p. 111-116 https://www.researchgate.net/publication/271208879_THE_SERVICE-ORIENTED_STATE_AND_LOCAL_AUTHORITY_SERVICE_ORIENTATION_IN_PUBLIC_ADMINISTRATION

Towards a better infrastructure supporting the e-education as a state public serviceKumlander, DenissNew trends in networking, computing, e-learning, systems sciences, and engineering2015 / p. 309-315 http://dx.doi.org/10.1007/978-3-319-06764-3_38

Towards a managerial public service bargain : the Estonian civil service reformPesti, Cerlin; Randma-Liiv, TiinaThe NISPAcee journal of public administration and policy2018 / p. 135–154 https://doi.org/10.2478/nispa-2018-0006 Journal metric at Scopus Article at Scopus

Transnational aspects of end-user oriented E-services in the Baltic Sea region : final handbook of the EGOPRISE project2012 https://www.ester.ee/record=b2934016*est

Tuletornid Eestis : "avalike kaupade" pakkumise mehhanismPõder, KaireEesti majanduspoliitilised väitlused : [artiklite kokkuvõtted]. XVIII2010 / lk. 103-108 : ill http://www.mattimar.ee/publikatsioonid/majanduspoliitika/2010/44_Kaire_Poder.pdf

Vabaühendused ja avalikud teenused : partnerlus avaliku sektoriga : ülevaade ja juhisedLember, Veiko; Parrest, Nele; Tohvri, Evelyn2011 https://www.ester.ee/record=b2674964*est