Introduction to the handbook of research on customer engagementHollebeek, Linda Desiree; Sprott, David E.Handbook of research on customer engagement2019 / p. 1-3 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899.00005

Personality-based consumer engagement styles : conceptualization, research propositions and implicationsHollebeek, Linda Desiree; Islam, Jamid Ul; Macky, KeithHandbook of research on customer engagement2019 / p. 224-244 https://doi.org/10.4337/9781788114899.00017 https://www.ester.ee/record=b5290824*est

Positively and negatively valenced customer engagement : the constructs and their organizational consequencesMarbach, Julia; Borghei Razavi, Niloofar; Lages, Cristiana R.; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 291–310 : ill https://doi.org/10.4337/9781788114899.00021 https://www.ester.ee/record=b5290824*est

Temporality of customer engagement in service innovation : a theoretical modelKarahasanovic, Amela; Hollebeek, Linda Desiree; Chasanidou, Dimitra; Gurau, CalinHandbook of research on customer engagement2019 / p. 376–390 : ill https://doi.org/10.4337/9781788114899

The role of consumer engagement in recovering online service failures : an application of service-dominant logicIslam, Jamid Ul; Rahman, Zillur; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 456-469 : ill https://doi.org/10.4337/9781788114899.00030