Bringing innovation towards efficient policy-making in ICT-enabled service provision for senior citizensLiutkevicius, Merilin; Gelashvili, Teona; Pappel, IngridProceedings of the 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), 6 - 8 October 2021, Athens, Greece2022 / p. 97-103 https://doi.org/10.1145/3494193.3494207 Conference Proceedings at Scopus Article at Scopus Article at WOS

Challenges of transition to paperless management: readiness of incorporating AI in decision-making processesGelashvili, Teona; Pappel, Ingrid2021 Eighth International Conference on eDemocracy and eGovernment (ICEDEG) : Quito, Ecuador, 28-30 July 20212021 / p. 41-46 https://doi.org/10.1109/ICEDEG52154.2021.9530905

Maturity Model for Automatization of Service Provision and Decision-Making Processes in MunicipalitiesPappel, Ingmar; Gelashvili, Teona; Pappel, IngridProceedings of Sixth International Congress on Information and Communication Technology2022 / p. 399-409 : ill https://doi.org/10.1007/978-981-16-1781-2_37 Conference proceedings at Scopus Article at Scopus

Supporting collaboration and knowledge sharing in building SLEs for ageing well : using cognitive mapping in KMS designWeck, Marina; Gelashvili, Teona; Pappel, Ingrid; Ferreira, FernandoKnowledge management research & practice2022 / p. 865-877 https://doi.org/10.1080/14778238.2022.2144513 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS