Co-creation of service recovery and post-recovery responses : the impact of cultural values orientations and outcome favorabilityNik Bakhsh, NaghmehJournal of service science research2019 / p. 133−155 https://doi.org/10.1007/s12927-019-0007-4

Joint B2B Recovery Management : the role of locus of failureNik Bakhsh, Naghmeh; Riivits-Arkonsuo, IiviEurasian journal of business and management2021 / p. 245-257 https://doi.org/10.15604/ejbm.2021.09.04.002

Joint Business-to-Business recovery management : the moderating role of locus of failureNik Bakhsh, Naghmeh; Riivits-Arkonsuo, IiviAgronomy research2021 / p. 1602–1616 https://doi.org/10.15159/AR.21.105 Journal metrics at Scopus Article at Scopus

Joint recovery management in business-to-business markets : antecedents, process and relational outcome = Äripartnerite ühine taastamistegevus : eeldused, protsess ja tulemused ärisuhteleNik Bakhsh, Naghmeh2023 https://doi.org/10.23658/taltech.15/2023 https://digikogu.taltech.ee/et/Item/72374814-6d0b-40d2-a60a-5b25da2dfcce https://www.ester.ee/record=b5555424*est

Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientationNik Bakhsh, Naghmeh; Hollebeek, Linda Desiree; Riivits-Arkonsuo, Iivi; Clark, Moira K.; Casas, RamunasOrganizations and Markets in Emerging Economies2023 / p. 260-285 https://doi.org/10.15388/omee.2023.14.92

The value co-creation through joint failure recovery : B2B settingsNik Bakhsh, Naghmeh; Riivits-Arkonsuo, IiviJournal of creating value2022 / p. 45–57 https://doi.org/10.1177/23949643221086463 Journal metrics at Scopus Article at Scopus