Application of ABC in small and medium-sized public hospitals : a case study of a maternal and child health hospitalZheng, Xiaosong; Chen, Jixuan; Wang, Linhui; Li, PengyuTransformations in business & economics2018 / p. 507–523 http://www.transformations.knf.vu.lt/45c/article/appl Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Banks' CSR disclosures – headquarters versus subsidiariesLaidroo, Laivi; Ööbik, UrmasBaltic journal of management2014 / p. 47-70 : ill https://artiklid.elnet.ee/record=b2657244*est https://doi.org/10.1108/BJM-05-2013-0091 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Beyond the Big Five : the effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagementHollebeek, Linda Desiree; Sprott, David E.; Riisalu, ReinPsychology & Marketing2022 / p. 1230-1243 https://doi.org/10.1002/mar.21647 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Brand engagement and experience in online servicesKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rahman, ZillurJournal of services marketing2020 / p. 163−175 https://doi.org/10.1108/JSM-03-2019-0106 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Business models of FinTechs – Difference in similarity?Laidroo, Laivi; Koroleva, Ekaterina; Kliber, Agata; Rupeika-Apoga, Ramona; Grigaliuniene, ZanaElectronic commerce research and applications2021 / art. 101034, 14 p https://doi.org/10.1016/j.elerap.2021.101034 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Charting the intellectual structure of customer experience researchKumar, Prashant; Hollebeek, Linda Desiree; Kar, Arpan Kumar; Kukk, JanaMarketing Intelligence & Planning2023 / p. 31-47 https://doi.org/10.1108/MIP-05-2022-0185 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Cocreated brand value : theoretical model and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Hammedi, Wafa; Arvola, ReneJournal of Brand Management2021 / p. 413-428 https://doi.org/10.1057/s41262-021-00235-9 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Comparing cost accounting use across European Countries : The role of administrative traditions, NPM instruments, and fiscal stressMohr, Zachary T.; Raudla, Ringa; Douglas, James W.Public administration review2021 / p. 299-307 https://doi.org/10.1111/puar.13162 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Consumer engagement with self-driving cars : a theory of planned behavior-informed perspectiveHollebeek, Linda Desiree; Menidjel, Choukri; Itani, Omar S.; Clark, Moira K.; Sigurdsson, ValdimarAsia Pacific Journal of Marketing and Logistics2023 / p. 2029-2046 https://doi.org/10.1108/APJML-08-2022-0654 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Consumer engagement, stress, and conservation of resources theory: a review, conceptual development, and future research agendaHollebeek, Linda Desiree; Hammedi, Wafa; Sürott, David E.Psychology and Marketing2023 / p. 926-937 https://doi.org/10.1002/mar.21807 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Consumers’ health-locus-of-control and social distancing in pandemic-based e-tailing servicesItani, Omar S.; Hollebeek, Linda DesireeJournal of services marketing2021 / p. 1073-1091 : ill https://www.emerald.com/insight/content/doi/10.1108/JSM-10-2020-0410/full/html Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Consumers’ technology-facilitated brand engagement and wellbeing : positivist TAM/PERMA- vs. consumer culture theory perspectivesHollebeek, Linda Desiree; Belk, RussellInternational Journal of Research in Marketing2021 / p. 387-401 https://doi.org/10.1016/j.ijresmar.2021.03.001 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Consumers’ willingness to disclose their personal data in e-commerce: A reciprocity-based social exchange perspectiveDegutis, Mindaugas; Urbonavičius, Sigitas; Hollebeek, Linda Desiree; Anselmsson, JohanJournal of retailing and consumer services2023 / art. 103385 https://doi.org/10.1016/j.jretconser.2023.103385 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customer brand engagement during service lockdownHollebeek, Linda Desiree; Smith, Dale L.G.; Kasabov, Edward; Hammedi, Wafa; Warlow, Alexander; Clark, Moira K.Journal of services marketing2021 / p. 201-209 https://doi.org/10.1108/JSM-05-2020-0199 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customer engagement design in industrial innovationHollebeek, Linda Desiree; Keeling, Debbie Isobel; de Ruyter, KoIndustrial Marketing Management2022 / p. 83-89 https://doi.org/10.1016/j.indmarman.2022.07.010 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customer engagement in evolving technological environments : synopsis and guiding propositionsHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 2018-2023 https://doi.org/10.1108/EJM-09-2019-970 Journal metrics at Scopus Aricle at Scopus Journal metrics at WOS Article metrics at WOS

Customer engagement in the service context : An empirical investigation of the construct, its antecedents and consequencesIslam, Jamid Ul; Hollebeek, Linda Desiree; Rahman, ZillurJournal of retailing and consumer services2019 / p. 277-285 https://doi.org/10.1016/j.jretconser.2019.05.018 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customer experience and commitment in retailing : does customer age matter?Khan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Riivits-Arkonsuo, IiviJournal of Retailing and Consumer Services2020 / Art. nr. 102219 https://doi.org/10.1016/j.jretconser.2020.102219 Journal metrics at WOS Article at Scopus Journal metrics at WOS Article at WOS

Customer journey value : a conceptual frameworkHollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, Valdimar; Arvola, Rene; Clark, Moira K.Journal of creating value2023 / p. 8-26 https://doi.org/10.1177/23949643231157155 Journal metrics at Scopus Article at Scopus Article at WOS

Customer value, customer engagement, and customer-based brand equity in the context of a digital payment appBapat, Dhananjay; Hollebeek, Linda DesireeMarketing Intelligence & Planning2023 / p. 837 - 853 https://doi.org/10.1108/MIP-09-2022-0417 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customers’ service-related engagement, experience, and behavioral intent: moderating role of ageRather, Raouf Ahmad; Hollebeek, Linda DesireeJournal of retailing and consumer services2021 / art. 102453, 10 p https://doi.org/10.1016/j.jretconser.2021.102453 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Demystifying consumer digital cocreated value : social presence theory-informed framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Macky, KeithRecherche et applications en marketing2021 / p. 24-42 https://doi.org/10.1177%2F2051570720961986 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Designing cross-sector collaboration to foster technological innovation : empirical insights from eHealth partnerships in five countriesVerhoest, Koen; Callens, Chesney; Klijn, Erik Hans; Brogaard, Lena; Garcia-Rayado, Jaime; Nõmmik, StevenPublic administration review2023 https://doi.org/10.1111/puar.13785 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Destination branding and reconstructing symbolic capital of urban heritage : a spatially informed observational analysis in medieval townsMichelson, Aleksandr; Paadam, KatrinJournal of destination marketing & management2016 / p. 141-153 : ill https://doi.org/10.1016/j.jdmm.2015.12.002 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Development of supply chain integration model through application of analytic network process and bayesian networkMaleki, Meysam; Ševtšenko, Eduard; Cruz-Machado, VirgilioInternational journal of integrated supply management2013 / p. 67-89 https://doi.org/10.1504/IJISM.2013.055068 Journal metrics at Scopus Article at Scopus

Digital ownership strategies : the health care services caseWahl, Mike Franz; Durst, SusanneResilience in a Digital Age2022 / p. 137-158 https://doi.org/10.1007/978-3-030-85954-1_9 Article collection metrics at Scopus Article at Scopus

Digital transformation in business and management research : an overview of the current status quoKraus, Sascha; Durst, Susanne; Ferreira, João J.; Veiga, Pedro; Kailer, Norbert; Weinmann, AlexandraInternational Journal of Information Management2022 / Art. nr. 102466 https://doi.org/10.1016/j.ijinfomgt.2021.102466 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Does knowledge retrieval improves work efficiency? An investigation under multiple systems useSutanto, Juliana; Liu, Yi; Grigore, Mihai; Lemmik, RivoInternational Journal of Information Management2018 / p. 42 - 53 https://doi.org/10.1016/j.ijinfomgt.2018.01.009 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Does the general education school curriculum support the development of enterprising people?Randma, Tiia; Venesaar, UrveBaltic journal of management2016 / p. 142-166 : ill https://doi.org/10.1108/BJM-02-2015-0029 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

EditorialZheng, XiaosongTransformations in business and economics2018 / p. 303-304 http://www.transformations.knf.vu.lt/45c/ed45c.pdf Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

EditorialZheng, XiaosongTransformations in business and economics2017 / p. 321 http://www.transformations.knf.vu.lt/42c/ed42c.pdf Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Engagement and value cocreation within a multi-stakeholder service ecosystemViglia, Giampaolo; Pera, Rebecca; Dyussembayeva, Shynar; Mifsud, Matthieu; Hollebeek, Linda DesireeJournal of Business Research2023 / art. 113584 https://doi.org/10.1016/j.jbusres.2022.113584 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Engaging with (vs. avoiding) personalized advertising on social mediaLoureiro, Sandra Maria Correia; Hollebeek, Linda Desiree; Rather, Raouf Ahmad; Ruivo, Luis; Kaljund, Kristel; Guerreiro, JoaoJournal of marketing communications2023 https://doi.org/10.1080/13527266.2023.2289044 Journal metrics at Scopus Article at Scopus

Ethnicity's effect on social media-based comment intention : comparing minority and majority consumersBozkurt, Siddik; Gligor, David; Hollebeek, Linda DesireePsychology and Marketing2021 / p. 1895-1910 https://doi.org/10.1002/mar.21549 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

An experimental study on re-ranking web shop search results using semantic segmentation of user profilesPoppink, Bram; Frasincar, Flavius; Robal, TarmoElectronic commerce research and applications2023 / art. 101310 https://doi.org/10.1016/j.elerap.2023.101310 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Exploring customer engagement in the product vs. service contextBehnam, Mohsen; Hollebeek, Linda Desiree; Clark, Moira K.; Farabi, RezaJournal of retailing and consumer services2021 / art. 102456, 9 p https://doi.org/10.1016/j.jretconser.2021.102456 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Fiscal crisis and expenditure cuts : the influence of public management practices on cutback strategies in EuropeRaudla, Ringa; Douglas, James W.; Savi, Riin; Randma-Liiv, TiinaAmerican review of public administration2017 / p. 376-394 : tab https://doi.org/10.1177/0275074016661029 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Friend or foe? Customer engagement’s value-based effects on fellow customers and the firmClark, Moira K.; Lages, Cristiana R.; Hollebeek, Linda DesireeJournal of Business Research2020 / p. 549-556 https://doi.org/10.1016/j.jbusres.2020.03.011 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

From knowledge to wisdom : will wisdom management replace knowledge management?Jakubik, Maria; Müürsepp, PeeterEuropean Journal of Management and Business Economics2022 / p. 367-389 https://doi.org/10.1108/EJMBE-07-2021-0219 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Game on! How gamified loyalty programs boost customer engagement valueHollebeek, Linda Desiree; Das, Kallol; Shukla, YupalInternational journal of information management2021 / art. 102308, 10 p. : ill https://doi.org/10.1016/j.ijinfomgt.2021.102308 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Greener green is better - the importance of sustainability in garden centre purchasing. An empirical study focusing on the purchase of plants and flowers based on a customer survey at garden centres in South GermanyLudin, Daniela; Wellbrock, Wanja; Mueller, Erika; Boeck, Dominik; Fendrich, KarenInternational Journal of Services, Technology and Management2023 / p. 410 - 424 https://doi.org/10.1504/IJSTM.2023.135110 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Guest editorialHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 1665-1670 https://doi.org/10.1108/EJM-09-2019-969 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Hallmarks and potential pitfalls of customer- and consumer engagement scales: A systematic reviewHollebeek, Linda Desiree; Sarstedt, Marko; Menidjel, Choukri; Sprott, David E.; Urbonavicius, SigitasPsychology & Marketing2023 / p. 1074 - 1088 https://doi.org/10.1002/mar.21797 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Hedonic consumption experience in videogaming : A multidimensional perspectiveHollebeek, Linda Desiree; Abbasi, Amir Zaib; Schultz, Carsten D.; Ting, Ding Hooi; Sigurdsson, ValdimarJournal of Retailing and Consumer Services2022 / Art. 102892 https://doi.org/10.1016/j.jretconser.2021.102892 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The impact of fiscal crisis on decision-making processes in European governments : dynamics of a centralization cascadeRaudla, Ringa; Douglas, James W.; Randma-Liiv, Tiina; Savi, RiinPublic administration review2015 / p. 842-852 : tab https://doi.org/10.1111/puar.12381 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The impact of greater centralization on the relevance of performance information in European governments during the fiscal crisisDouglas, James W.; Raudla, Ringa; Randma-Liiv, Tiina; Savi, RiinAdministration & society2019 / p. 1020-1050 https://doi.org/10.1177/0095399716680055 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

In the semi-shadow of the global West : Moroccan zawāyā as good public administrationChafik, Salah; Drechsler, WolfgangPublic administration review2022 / p. 747-755 https://doi.org/10.1111/puar.13475 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Keyless signature infrastructure and PKI : hash-tree signatures in pre- and post-quantum worldBuldas, Ahto; Laanoja, Risto; Truu, AhtoInternational journal of services technology and management2017 / p. 117-130 : ill https://doi.org/10.1504/IJSTM.2017.10002708 Journal metrics at Scopus Article at Scopus

Leveraging social media advertising to foster female consumers’ empowerment and engagement: The role of regulatory modeSeptianto, Felix; Mathmann, Frank; Hollebeek, Linda Desiree; Higgins, E. ToryJournal of Advertising2023 / p. 688 - 705 https://doi.org/10.1080/00913367.2023.2255251 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The link between supply chain risk management and innovation performance in SMEs in turbulent timesFoli, Samuel; Durst, Susanne; Temel, SerdalJournal of Entrepreneurship in Emerging Economies2023 https://doi.org/10.1108/JEEE-03-2022-0084 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Luxury consumption as identity markers in Tallinn : A study of Russian and Estonian everyday identity construction through consumer citizenshipPolese, Abel; Seliverstova, OleksandraJournal of Consumer Culture2020 / p. 194–215 https://doi.org/10.1177%2F1469540519891276 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intentionKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rather, Raouf Ahmad; Shahid, Shadma; Sigurdsson, ValdimarJournal of Marketing Management2023 / p. 275-297 https://doi.org/10.1080/0267257X.2022.2106290 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Moving the stakeholder journey forwardHollebeek, Linda Desiree; Kumar, Viswanathan; Srivastava, Rajendra K.; Clark, Moira K.Journal of the academy of marketing science2023 / p. 23-49 https://doi.org/10.1007/s11747-022-00878-3 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Peruvian small and medium-sized enterprises and COVID-19 : time for a new start!Durst, Susanne; Palacios Acuache, Mariano Martin Genaro; Bruns, GuidoJournal of Entrepreneurship in Emerging Economies2021 / p. 648-672 https://doi.org/10.1108/JEEE-06-2020-0201 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Physical–mechanical properties and morphology of filled low-density polypropylene: comparative study on calcium carbonate with oil shale and coal ashesKrasnou, Illia; Nadeem, Faisal; Gregor, Andre; Yörük, Can Rüstü; Krumme, AndresJournal of Vinyl and Additive Technology2022 / p. 94-103 : ill https://doi.org/10.1002/vnl.21869 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Pitfalls of contracting for policy advice : preparing performance budgeting reform in EstoniaRaudla, RingaGovernance2013 / p. 605-629 : ill https://doi.org/10.1111/gove.12006 Journal metrics at Scopus Article at Scopus journal metrics at WOS Article at WOS

Ranking of housing market sustainability in selected European countriesNuuter, Tiina; Lill, Irene; Tupenaite, LauraWSEAS transactions on business and economics2014 / p. 778-786 : ill https://wseas.com/journals/articles.php?id=5021 Journal metrics at Scopus Article at Scopus

The role of consumer speech acts in brand activism: A transformative advertising perspectiveFletcher-Brown, Judith; Middleton, Karen; Thompson-Whiteside, Helen; Turnbull, Sarah; Tuan, Annamaria; Hollebeek, Linda DesireeJournal of Advertising2023 / 20 p https://doi.org/10.1080/00913367.2023.2288828 Journal metrics at Scopus Article at Scopus Journal metrics at WOS

The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Social influence and stakeholder engagement behavior conformity, compliance, and reactanceHollebeek, Linda Desiree; Sprott, David E.; Sigurdsson, Valdimar; Clark, Moira K.Psychology and Marketing2022 / p. 90-100 https://doi.org/10.1002/mar.21577 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The Effect of cash flow on the capital structure dynamic adjustment : evidence from Chinese listed companiesGan, Lining; Wei, Pengzhen; Wang, Junqiu; Zheng, XiaosongTransformations in business & economics2018 / p. 453–468 http://www.transformations.knf.vu.lt/45c/article/thee Journal metrics at Scopus Article at Scopus

The Position and Dependence among China, Russia and the European Union along the Silk Road Economic Belt in the GVCJia, Lijun; Jin, Tianyi; Zheng, XiaosongTransformations in business & economics2018 / p. 396–408 http://www.transformations.knf.vu.lt/45c/article/thep Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

A theoretical framework for value creation : a multidimensional strategy/model for improving social economic performanceMiller, LeonJournal of Creating Value2016 / p. 257 - 267 https://doi.org/10.1177/2394964316643458 Journal metrics at Scopus Article at Scopus

Untangling the mystery of absorptive capacity: A process or a set of success factors?Stulova, Valeria; Rungi, MaitJournal of high technology management research2017 / p. 110-123 : ill https://doi.org/10.1016/j.hitech.2017.04.008 Journal metrics at Scopus Article at Scopus

The value co-creation through joint failure recovery : B2B settingsNik Bakhsh, Naghmeh; Riivits-Arkonsuo, IiviJournal of creating value2022 / p. 45–57 https://doi.org/10.1177/23949643221086463 Journal metrics at Scopus Article at Scopus

Value creation in business services through the prism of experience economy : conceptualizing value-in-experienceKukk, Jana; Leppiman, AnuJournal of creating value2016 / p. 231-244 : ill https://doi.org/10.1177/2394964316643448 Journal metrics at Scopus Article at Scopus

What Is the remedy for state and local fiscal squeeze during the COVID-19 recession? More debt, and that is okayDouglas, James W.; Raudla, RingaAmerican review of public administration2020 / p. 584−589 https://doi.org/10.1177/0275074020941717 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

When gamification backfires : the impact of perceived justice on online community contributionsLeclercq, Thomas; Poncin, Ingrid; Hammedi, Wafa; Kullak, Aureliane; Hollebeek, Linda DesireeJournal of Marketing Management2020 / p. 550-577 https://doi.org/10.1080/0267257X.2020.1736604 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Why switch? The role of customer variety-seeking and engagement in driving service switching intentionMenidjel, Choukri; Hollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, ValdimarJournal of services marketing2023 / p. 592-605 https://doi.org/10.1108/JSM-04-2022-0122 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Videogames-as-a-service : converting freemium- to paying-users through pop-up advertisement valueHussain, Ali; Abbasi, Amir Zaib; Hollebeek, Linda Desiree; Schultz, Carsten D.; Ting, Ding Hooi; Wilson, BradleyJournal of services marketing2022 / p. 398–415 : ill https://doi.org/10.1108/JSM-05-2020-0164 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Virtual reality through the customer journey : framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale L.G.Journal of retailing and consumer services2020 / art. 102056 https://doi.org/10.1016/j.jretconser.2020.102056 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS