The changing landscape of financial intermediation : overview of literature and Estonian experienceVensel, VelloThe Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 20012001 / p. 71-72 https://www.ester.ee/record=b4905982*est

Life insurance and its selling possibilities in retail bankingKirikal, LyThe Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 20012001 / p. 78 https://www.ester.ee/record=b4905982*est

Satisfaction with bank services and development of bank-customer relationships - an Estonian caseAarma, August; Vensel, VelloThe Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 20012001 / p. 68-70 https://www.ester.ee/record=b4905982*est

Universal banking and banking services in EstoniaListra, EnnThe Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 20012001 / p. 73-75 https://www.ester.ee/record=b4905982*est