An overview of digital signing and the influencing factors in Estonian local governmentsFelt, Sigrid; Pappel, Ingmar; Pappel, IngridFuture Data and Security Engineering : Third International Conference, FDSE 2016, Can Tho City, Vietnam, November 23-25, 2016 : proceedings2016 / p. 371-384 : ill http://dx.doi.org/10.1007/978-3-319-48057-2_26

Application of e-governance solutions in industry 4.0 : The case of e-invoicingPappel, Ingrid; Kosenkov, OleksandrProceedings of the 18th European Conference on Digital Government (ECDG2018) : University of Santiago de Compostela, Spain, 25-26 October 20182018 / p. 321–324 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85059249500&partnerID=40&md5=1f13e4155021d0e173f1b81582022655

Application of e-governance solutions in industry 4.0 : The case of e-invoicingPappel, Ingrid; Kosenkov, OleksandrAbstracts of Papers Presented at the 18th European Conference on Digital Government ECDG 2018 : Hosted By University of Santiago de Compostela, Spain, 25 - 26 October 20182018 / p. 41-42 https://www.academic-conferences.org/download/21774/

Artificial intelligence use in e-Government services : a systematic interdisciplinary literature reviewDreyling, Richard; Tammet, Tanel; Pappel, IngridFuture Data and Security Engineering : Big Data, Security and Privacy, Smart City and Industry 4.0 Applications : 9th International Conference, FDSE 2022, Ho Chi Minh City, Vietnam, November 23-25, 2022 : proceedings2022 / p. 547-559 https://doi.org/10.1007/978-981-19-8069-5_37 Conference proceedings at Scopus Article at Scopus Article at WOS

Aspects of personal data protection from state and citizen perspectives - case of GeorgiaTsulukidze, Mariam; Nyman-Metcalf, Katrin Merike; Tsap, Valentyna; Pappel, Ingrid; Draheim, DirkDigital Transformation for a Sustainable Society in the 21st Century 18th IFIP WG 6.11 : Conference on e-Business, e-Services, and e-Society, I3E 2019 Trondheim, Norway, September 18–20, 2019 : proceedings2019 / p. 476-488 https://doi.org/10.1007/978-3-030-29374-1_39 Conference proceeding at Scopus Article at Scopus Conference proceeding at WOS Article at WOS

Automatization of cross-border customs declaration : potential and challenges : a case study of the Estonian customs authorityLiutkevičius, Markko; Pappel, Karl Ivory; Butt, Sidra Azmat; Pappel, IngridElectronic Government : 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 - September 2, 2020 : proceedings2020 / p. 96-109 https://doi.org/10.1007/978-3-030-57599-1_8 Conference proceedings at Scopus Article at Scopus Conference proceedings at WOS Article at WOS

Barriers to digital transformation of the silver economy : challenges to adopting digital skills by the silver generationButt, Sidra Azmat; Lips, Silvia; Sharma, Rahul; Pappel, Ingrid; Draheim, DirkHuman factors, business management and society : proceedings of the 14th AHFE International Conference on Applied Human Factors and Ergonomics : San Francisco Marriott Marquis, California, USA, July 20-24, 2023. Vol. 972023 / p. 151–163 : tab https://doi.org/10.54941/ahfe1003892

Bringing innovation towards efficient policy-making in ICT-enabled service provision for senior citizensLiutkevicius, Merilin; Gelashvili, Teona; Pappel, IngridProceedings of the 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), 6 - 8 October 2021, Athens, Greece2022 / p. 97-103 https://doi.org/10.1145/3494193.3494207 Conference Proceedings at Scopus Article at Scopus Article at WOS

Building smart living environments for ageing societies : decision support for cross-border e-services between Estonia and FinlandWeck, Marina; Jackson, Eric Blake; Sihvonen, Markus; Pappel, IngridTechnology in society2022 / art. 102066, 13 p. https://doi.org/10.1016/j.techsoc.2022.102066 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Capacity building in government : towards developing a standard for a functional specialist in AI for public servicesLabanava, Alena; Dreyling, Richard Michael; Mortati, Marzia; Liiv, Innar; Pappel, IngridFuture Data and Security Engineering : Big Data, Security and Privacy, Smart City and Industry 4.0 Applications : 9th International Conference, FDSE 2022, Ho Chi Minh City, Vietnam, November 23-25, 2022 : proceedings2022 / p. 503-516 https://doi.org/10.1007/978-981-19-8069-5_34 Conference proceedings at Scopus Article at Scopus Article at WOS

Challenges and implications of the WHO’s digital cross-border COVID-19 vaccine passport recognition pilotJackson, Eric B.; Dreyling, Richard; Pappel, Ingrid2021 Eighth International Conference on eDemocracy and eGovernment (ICEDEG) :  Quito, Ecuador, 28-30 July 20212021 / p. 88-94

Challenges in the digital transformation of courts : a case study from the Kurdistan region of IraqAhmed, Rozha Kamal; Draheim, Dirk; Pappel, Ingrid; Muhammed, Khder H.2020 Seventh International Conference on eDemocracy & eGovernment (ICEDEG), Buenos Aires, Argentina, April 22–24, 2020 : proceedings2020 / p. 74-79 https://doi.org/10.1109/ICEDEG48599.2020.9096801

Challenges of transition to paperless management: readiness of incorporating AI in decision-making processesGelashvili, Teona; Pappel, Ingrid2021 Eighth International Conference on eDemocracy and eGovernment (ICEDEG) : Quito, Ecuador, 28-30 July 20212021 / p. 41-46 https://doi.org/10.1109/ICEDEG52154.2021.9530905

Conception and activity directions for training and science centre supporting development of Estonian e-state technologies : [abstract]Pappel, Ingrid; Pappel, Ingmar; Saarmann, MonikaICEGov 2011 : 5th International Conference on Theory and Practice of Electronic Governance : 26-28 September 2011, Tallinn, Estonia : brochure2011 / p. 201 https://dl.acm.org/doi/abs/10.1145/2072069.2072105

Cross-border communication and service provision within Silver Economy Domain : How to sustain a collaborative platform for seniors servicesKangilaski, Taivo; Pappel, Ingrid; Sihvonen, Markus; Weck, MarinaHuman factors, business management and society : proceedings of the 13th AHFE International Conference on Human Factors, Business Management and Society, New York, USA, July 24-28, 20222022 / p. 244-252 https://doi.org/10.54941/ahfe1002275

Cyber Security Risk Analysis for a Virtual Assistant G2C Digital Service Using FAIR ModelDreyling, Richard; Jackson, Eric B.; Pappel, Ingrid2021 Eighth International Conference on eDemocracy & eGovernment (ICEDEG) : Quito, Ecuador, 28-30 July 20212021 / p. 33-40 https://doi.org/10.1109/ICEDEG52154.2021.9530938

Design of a Collective Intelligence Platform for facilitating the silver economy : an exhaustive user-centered evaluationButt, Sidra Azmat; Suran, Shweta; Pappel, Ingrid; Weck, Marina; Draheim, Dirktechrxiv.org2023 / 36 p. : ill https://doi.org/10.36227/techrxiv.24213168.v1

Designing a digital collaborative platform for the silver economy: inception and conceptualizationButt, Sidra Azmat; Rava, Karin; Kangilaski, Taivo; Pappel, Ingrid; Draheim, Dirk2021 Eighth International Conference on eDemocracy and eGovernment (ICEDEG) : Quito, Ecuador, 28-30 July 20212021 / p. 47-54 : ill https://doi.org/10.1109/ICEDEG52154.2021.9530937

Designing an effective long-term identity management strategy for a mature e-stateLips, Silvia; Aas, Krista; Pappel, Ingrid; Draheim, DirkElectronic Government and the Information Systems Perspective : 8th International Conference, EGOVIS 2019 : Linz, Austria, August 26–29, 2019 : proceedings2019 / p. 221-234 : ill https://doi.org/10.1007/978-3-030-27523-5_16 Conference proceeding at Scopus Article at Scopus Conference proceeding at WOS Article at WOS

Designing effective Chatbot solutions for the public sector: A case study from UkrainePetriv, Yulia; Erlenheim, Regina; Tsap, Valentyna; Pappel, Ingrid; Draheim, DirkElectronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings2020 / p. 320-335 https://doi.org/10.1007/978-3-030-39296-3_24 Conference proceeding at Scopus Article at Scopus

Development and implementation of e-governance framework and paperless management in local governments = E-valitsemisele ja digitaalsele asjaajamisele ülemineku raamistiku väljatöötamine ja rakendamine kohalikes omavalitsustesPappel, Ingrid2013 https://www.ester.ee/record=b2968909*est

Development and implementation of e-governance framework and paperless management in local governments = E-valitsemisele ja digitaalsele asjaajamisele ülemineku raamistiku väljatöötamine ja rakendamine kohalikes omavalitsustesPappel, Ingrid2013 https://www.ester.ee/record=b3043041*est

Development of information society and e-government by improving electronic records management solution at Estonian local authoritiesPappel, Ingrid; Pappel, Ingmar; Saarmann, MonikaProceedings of the IADIS International Conference e-Society 2012 : Berlin, Germany, March 10-13, 20112012 / p. 457-462

A digital collaborative platform for the silver economy : functionalities required by stakeholders in a multinational Baltic Sea Region projectButt, Sidra Azmat; Suran, Shweta; Pappel, Ingrid; Smaerup, Michael; Krimmer, Robert Johannes; Draheim, DirkDigital government : research and practice2023 / art. 8, 20 p. : ill https://doi.org/10.1145/3592618

A Digital collaborative platform to facilitate innovative solutions for the silver economy = Digitaalne koostööplatvorm hõlbustamaks uuenduslikke lahendusi hõbemajandusesButt, Sidra Azmat2023 https://doi.org/10.23658/taltech.67/2023 https://digikogu.taltech.ee/et/Item/7c85940a-5f26-4d3d-adcd-42051df370b5 https://www.ester.ee/record=b5646360*est

Digital records keeping to information governance in Estonian local governmentsPappel, Ingrid; Pappel, Ingmar; Saarmann, MonikaInternational Conference on Information Society (i-Society 2012)2012 / p. 199-204 : ill https://ieeexplore.ieee.org/document/6285076

Digital Silver Hub : user dialogue model technical documentButt, Sidra Azmat; Pappel, Ingrid; Draheim, Dirktechrxiv.org2022 / p. 1–59 : ill https://doi.org/10.36227/techrxiv.19875031.v1

Digital transformation of court processes : driving forces, success factors, regulations and technology acceptance = Kohtuprotsesside digitaalne ümberkujundamine : liikumapanevad jõud, edu tegurid, regulatsioonid ja tehnoloogia vastuvõtmineAhmed, Rozha Kamal2023 https://doi.org/10.23658/taltech.7/2023 https://digikogu.taltech.ee/et/Item/20e4a2fa-fc2d-4312-8d1e-c66afae70f96 https://www.ester.ee/record=b5547659*est

Driving forces and design of the TTÜ e-Governance technologies and services master's programPappel, Ingrid; Oolu, Karin; Pappel, Ingmar; Draheim, DirkElectronic Government and the Information Systems Perspective : 6th International Conference, EGOVIS 2017, Lyon, France, August 28-31, 2017 : proceedings2017 / p. 278-293 : ill https://doi.org/10.1007/978-3-319-64248-2_20

E-court system evaluation through the user's perspective : applying the end-user computing satisfaction (EUCS) modelAhmed, Rozha Kamal; Ahmed, Omer; Pappel, Ingrid; Draheim, Dirk23rd Annual International Conference on Digital Government Research (DGO2022) : Intelligent Technologies, Governments and Citizens, June 15-17, 2022 : proceedings2022 / p. 293-299 https://doi.org/10.1145/3543434.3543560 Conference proceedings at Scopus Article at Scopus

Educating future digital leaders : developing e-governance curriculum in Estonia and UkraineMorze, Nataliia; Makhachashvili, Rusudan; Mosiashvili, Gvantsa; Pappel, IngridDHW 2021: Digital Humanities Workshop2021 / p. 185 - 190 https://doi.org/10.1145/3526242.3526253 Conference Proceedings at Scopus Article at Scopus Article at WOS

eID public acceptance : success factors, citizen perception, and impact of electronic identity = eID avalik aktsepteerimine : edutegurid, kodanike pertseptsioon ja elektroonilise identiteedi mõjuTsap, Valentyna2022 https://doi.org/10.23658/taltech.12/2022 https://digikogu.taltech.ee/et/Item/13217274-6ec5-4c3b-8324-dcf5bef99081 https://www.ester.ee/record=b5497155*est

Enhancement of the e-invoicing systems by increasing the efficiency of workflows via disruptive technologiesGunaratne, Hiruni; Pappel, IngridElectronic Governance and Open Society: Challenges in Eurasia : 7th International Conference, EGOSE 2020, St. Petersburg, Russia, November 18-19, 2020 : proceedings2020 / p. 60-74 https://doi.org/10.1007/978-3-030-67238-6_5 Conference proceeding at Scopus Article at Scopus

Enhancing public e-service delivery : recognizing and meeting user needs of youngsters in EstoniaRuus, Marili; Pappel, Ingrid; Tsap, Valentyna; Draheim, DirkDigital Transformation and Global Society : 4th International Conference, DTGS 2019, St. Petersburg, Russia, June 19–21, 2019 : Revised Selected Papers2019 / p. 29-40 https://doi.org/10.1007/978-3-030-37858-5_3 Conference proceedings at Scopus Article at Scopus

E-Residency as a nation branding caseKimmo, Margarita; Pappel, Ingrid; Draheim, Dirk11th International Conference on Theory and Practice of Electronic Governance, 4 - 6 April 20182018 / p. 419-428 https://doi.org/10.1145/3209415.3209447 Conference proceedings at Scopus Article at Scopus Article at WOS

Exploring e-services development in local government authorities by means of electronic document management systemsPappel, Ingrid; Tsap, Valentyna; Pappel, Ingmar; Draheim, DirkElectronic Governance and Open Society : Challenges in Eurasia 5th International Conference, EGOSE 2018, St. Petersburg, Russia, November 14–16, 2018 : Revised Selected Papers2019 / p. 223-234 . ill https://doi.org/10.1007/978-3-030-13283-5_17 Conference proceedings at Scopus Article at Scopus Article at WOS

Exploring the functionalities and evaluation of the Digital Silver Hub : a collaborative platform for innovative solutions in the silver economyButt, Sidra Azmat; Pappel, Ingrid; Draheim, DirkICEGOV '23 : proceedings of the 16th International Conference on Theory and Practice of Electronic Governance : September 26–29, 2023, Belo Horizonte, Brazil2023 / p. 371–378 : ill https://doi.org/10.1145/3614321.3614371

Factors affecting e-ID public acceptance : a literature reviewTsap, Valentyna; Pappel, Ingrid; Draheim, DirkElectronic Government and the Information Systems Perspective : 8th International Conference, EGOVIS 2019 : Linz, Austria, August 26–29, 2019 : proceedings2019 / p. 176-188 : tab https://doi.org/10.1007/978-3-030-27523-5_13 Conference proceeding at Scopus Article at Scopus Conference proceeding at WOS Article at WOS

A Framework for the adoption of blockchain technology in healthcare information management systems : a case study of NigeriaAzogu, Irene; Norta, Alexander; Pappel, Ingrid; Longo, Justin; Draheim, DirkProceedings of the 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV’19), Melbourne, Australia, April 3-5, 20192019 / p. 310–316 : ill https://doi.org/10.1145/3326365.3326405 Conference proceeding at Scopus Article at Scopus Article at WOS

A generic framework for collective intelligence systems = Kollektiivse intelligentsuse süsteemide üldine raamistikSuran, Shweta2022 https://doi.org/10.23658/taltech.15/2022 https://digikogu.taltech.ee/et/Item/3e5b1767-badd-4d53-ac11-8e61cc7f8e09 https://www.ester.ee/record=b5498851*est

A historical analysis on interoperability in Estonian data exchange architecture : perspectives from the past and for the futureJackson, Eric Blake; Dreyling, Richard; Pappel, IngridICEGOV '21: Proceedings of the 14th International Conference on Theory and Practice of Electronic Governance2021 / p. 111 - 116 https://doi.org/10.1145/3494193.3494209 Conference Proceedings at Scopus Article at Scopus Article at WOS

Impact of e-court systems implementation : a case studyAhmed, Rozha Kamal; Muhammed, Khder Hassan; Pappel, Ingrid; Draheim, DirkTransforming Government : People, Process and Policy2021 / p. 108-128 : ill https://doi.org/10.1108/TG-01-2020-0008 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The impact of the single digital gateway regulation from the citizens' perspectiveBhattarai, Rakshya; Pappel, Ingrid; Vainsalu, Heiko; Ben Yahia, Sadok; Draheim, DirkProcedia Computer Science2019 / p. 159 - 167 https://doi.org/10.1016/j.procs.2019.12.168 Conference proceeding at Scopus Article at Scopus Article at WOS

Implementation of e-invoicing principles in Estonian local governmentsPappel, Ingrid; Pappel, Ingmar; Tampere, Terje; Draheim, DirkProceedings of the 17th European Conference on Digital Government (ECDG) : Military Academy, Lisbon, Portugal, 12-13 June 20172017 / p. 127-135 : ill http://www.scopus.com/inward/record.uri?eid=2-s2.0-85028462055&partnerID=40&md5=90db5a1632aa8070dc9d7ae92357ae5f

Implementation of electronic records management systems : potential and challenges a case study of the Water and Power Development Authority (WAPDA) in PakistanButt, Sidra Azmat; Pappel, Ingrid; Oolu, KarinICT Analysis and Applications : 23-24 July 2020, Panaji, Goa, India : proceedings of ICT4SD 2020. Vol. 22021 / p. 629–639 https://doi.org/10.1007/978-981-15-8354-4_63 Article collection metrics at Scopus Article at Scopus

Implementation of information security in the EU information systems : an Estonian case studyJärvsoo, Maris; Norta, Alexander; Tsap, Valentyna; Pappel, Ingrid; Draheim, DirkChallenges and Opportunities in the Digital Era : 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society : I3E 2018, Kuwait City, Kuwait, October 30 - November 1, 2018 : proceedings2018 / p. 150-163 https://doi.org/10.1007/978-3-030-02131-3_15 Conference Proceedings at Scopus Article at Scopus Conference Proceedings at WOS Article at WOS

Implementation of service-based e-government and establishment of state IT components interoperability at local authoritiesPappel, Ingrid; Pappel, Ingmar2011 3rd International Conference on Advanced Computer Control (ICACC 2011) : Harbin, China, 18-20.01.20112011 / p. 371-378 https://ieeexplore.ieee.org/document/6016434

Improving court efficiency through ICT integration : identifying essential areas of improvementAhmed, Rozha Kamal; Muhammed, Khder H.; Reitsakas, Aleksander; Pappel, Ingrid; Draheim, DirkICT Analysis and Applications : proceedings of ICT4SD 2019. Vol. 22020 / p. 449-461 : ill https://doi.org/10.1007/978-981-15-0630-7_44 Article collection at Scopus Article at Scopus

Increasing citizen participation in e-participatory budgeting processesMærøe, Anders Røsten; Norta, Alexander; Tsap, Valentyna; Pappel, IngridJournal of Information Technology & Politics2021 / p. 125-147 https://doi.org/10.1080/19331681.2020.1821421 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Influence of content-oriented information management activities on the creation of national memoryOolu, Karin; Pappel, IngridHuman factors, business management and society : proceedings of the 13th AHFE International Conference on Human Factors, Business Management and Society, New York, USA, July 24-28, 20222022 / p. 153–160 https://doi.org/10.54941/ahfe1002263

Integral and secure cloud architecture based system for backup and retention of public sector informationPappel, Ingrid; Pappel, IngmarProceedings of the IADIS International Conference of Internet Applications and Research 20122012 / p. 105-110

Key factors in coping with large-scale security vulnerabilities in the eID fieldLips, Silvia; Pappel, Ingrid; Tsap, Valentyna; Draheim, DirkElectronic Government and the Information Systems Perspective :7th International Conference, EGOVIS 2018, Regensburg, Germany, September 3–5, 2018 : proceedings2018 / p. 60-70 https://doi.org/10.1007/978-3-319-98349-3_5 Conference Proceedings at Scopus Article at Scopus Conference Proceedings at WOS Article at WOS

Key success factors in introducing national e-identification systemsTsap, Valentyna; Pappel, Ingrid; Draheim, DirkFuture Data and Security Engineering : 4th International Conference, FDSE 2017, Ho Chi Minh City, Vietnam, November 29 - December 1, 2017 : proceedings2017 / p. 455-471 : ill https://doi.org/10.1007/978-3-319-70004-5_33

A knowledge map for ICT integration in the silver economyButt, Sidra Azmat; Elhadjamor, Emna A.; Pappel, Ingrid; Õunapuu, Enn; Draheim, DirkProcedia computer science2021 / p. 693–701 https://doi.org/10.1016/j.procs.2021.01.220 Conference proceeding at Scopus Article at Scopus Article at WOS

A legal framework for digital transformationAhmed, Rozha Kamal; Muhammed, Khder Hassan; Lips, Silvia; Nyman-Metcalf, Katrin Merike; Pappel, Ingrid; Draheim, DirkSSRN2022 / 20 p https://doi.org/10.2139/ssrn.4182028

A legal framework for digital transformation : a proposal based on a comparative case studyAhmed, Rozha Kamal; Muhammed, Khder H.; Qadir, Awat O.; Arif, Soran I.; Lips, Silvia; Nyman-Metcalf, Katrin Merike; Pappel, Ingrid; Draheim, DirkElectronic Government and the Information Systems Perspective : 10th International Conference, EGOVIS 2021, Virtual Event, September 27–30, 2021 : proceedings2021 / p. 115–128 https://doi.org/10.1007/978-3-030-86611-2_9 Conference Proceedings at Scopus Article at Scopus Conference Proceedings at WOS Article at WOS

Maturity Model for Automatization of Service Provision and Decision-Making Processes in MunicipalitiesPappel, Ingmar; Gelashvili, Teona; Pappel, IngridProceedings of Sixth International Congress on Information and Communication Technology2022 / p. 399-409 : ill https://doi.org/10.1007/978-981-16-1781-2_37 Conference proceedings at Scopus Article at Scopus

A multifaceted assessment framework for electronic identity schemes = Elektrooniliste autentimisskeemide mitmetahuline hindamise raamistikLips, Silvia2023 https://doi.org/10.23658/taltech.34/2023 https://digikogu.taltech.ee/et/Item/52b02c4c-7d55-47f5-b942-83e03f3bb37a https://www.ester.ee/record=b5569689*est

Multi-faceted evaluation of the Digital Silver Hub to validate its platform requirementsButt, Sidra Azmat; Weck, Marina; Pappel, Ingrid; Draheim, DirkHuman factors, business management and society : proceedings of the 14th AHFE International Conference on Applied Human Factors and Ergonomics : San Francisco Marriott Marquis, California, USA, July 20-24, 2023. Vol. 972023 / p. 164–177 : ill https://doi.org/10.54941/ahfe1003893

On existing trends towards creation of a holistic sociotechnical approach to e-GovernanceKosenkov, Oleksandr; Pappel, Ingrid; Draheim, DirkProceedings of the 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV’19), Melbourne, Australia, April 3-5, 20192019 / p. 492–493 : ill https://doi.org/10.1145/3326365.3326437 Conference proceedings at Scopus Article at Scopus Article at WOS

On facilitating cross-border E-commerce through an automated VAT declaration systemKreos, Kai; Täks, Ermo; Tsap, Valentyna; Pappel, Ingrid; Draheim, Dirk2019 6th International Conference on eDemocracy and eGovernment (ICEDEG 2019) : Quito, Ecuador, April 24–26, 2019 : conference proceeding2019 / p. 56-63 https://doi.org/10.1109/ICEDEG.2019.8734347

On leveraging the potential of open data to enhance transparency and accountability - A case study from UkrainePopelyshyn, Olha; Tsap, Valentyna; Pappel, Ingrid; Draheim, Dirk2019 6th International Conference on eDemocracy and eGovernment (ICEDEG 2019) : Quito, Ecuador, April 24–26, 2019 : conference proceedings2019 / Art. 8734315 ; p. 25-30 https://doi.org/10.1109/ICEDEG.2019.8734315

On the narratives and background narratives of e-GovernmentDraheim, Dirk; McBride, Keegan David Braun; Misnikov, Yuri; Hartleb, Florian; Lauk, Mihkel; Pappel, IngridProceedings of the 53rd Annual Hawaii International Conference on System Sciences : January 7-10, 2020, Grand Wailea, Maui2020 / p. 2114–2122 https://doi.org/10.24251/HICSS.2020.258

On the specific role of electronic document and record management systems in enterprise integrationPappel, Ingrid; Butt, Sidra Azmat; Pappel, Ingmar; Draheim, DirkProceedings of Fifth International Congress on Information and Communication Technology : ICICT 2020, London ; 22021 / p 37–51 https://doi.org/10.1007/978-981-15-5859-7_3 Article collection metrics at Scopus Article at Scopus

On the systematic exploitation of the Estonian data exchange layer X-road for strengthening public-private partnershipsPaide, Karoline; Pappel, Ingrid; Vainsalu, Heiko; Draheim, DirkICEGOV2018 : proceedings of the 11th International Conference on Theory and Practice of Electronic Governance : 4 - 6 April 2018, Galway, Ireland2018 / p. 34-41 https://doi.org/10.1145/3209415.3209441 Conference proceedings at Scopus Article at Scopus Article at WOS

Overcoming challenges in the silver economy by connecting services in the Silver Hub : the tool to provide the basis for the innovative solutionsKangilaski, Taivo; Butt, Sidra Azmat; Pappel, Ingrid; Kangilaski, ErikProceedings of the 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), 6 - 8 October 2021, Athens, Greece2021 / p. 231-237 : ill https://doi.org/10.1145/3494193.3494225 Conference Proceedings at Scopus Article at Scopus Article at WOS

Paperless management as a foundation for the application of e-governance in local governments = Digitaalne asjaajamine kui alus e-valitsemise rakendamisel kohalikes omavalitsustesPappel, Ingrid2014

Potential for increasing the ICT adaption and identifying technology readiness in the silver economy : case of EstoniaButt, Sidra Azmat; Pappel, Ingrid; Õunapuu, EnnElectronic Governance and Open Society: Challenges in Eurasia : 7th International Conference, EGOSE 2020, St. Petersburg, Russia, November 18-19, 2020 : proceedings2020 / p. 139-155 https://doi.org/10.1007/978-3-030-67238-6_10 Conference proceeding Article at Scopus

Prerequisites for the adoption of the X - Road Interoperability and data exchange framework : a comparative studySaputro, Rois; Pappel, Ingrid; Vainsalu, Heiko; Lips, Silvia; Draheim, Dirk2020 Seventh International Conference on eDemocracy & eGovernment (ICEDEG), Buenos Aires, Argentina, April 22–24, 2020 : proceedings2020 / p. 216-222 https://doi.org/10.1109/ICEDEG48599.2020.9096704

The Private Sector's Role in e-Government from a Legal PerspectiveLõhmus, Kaisa; Nyman-Metcalf, Katrin Merike; Ahmed, Rozha Kamal; Pappel, Ingrid; Draheim, DirkFourth International Congress on Information and Communication Technology : ICICT 2019, London, Volume 22020 / p. 283–298 https://doi.org/10.1007/978-981-32-9343-4_22 Conference proceedings at Scopus Article at Scopus Article at WOS

The role of digital transformation in fostering transparency : an e-court system case studyAhmed, Rozha Kamal; Ahmed, Omer; Pappel, Ingrid; Reitsakas, Aleksander; Draheim, DirkThe Role of Digital Technologies in Shaping the Post-Pandemic World : 21st IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2022, Newcastle upon Tyne, UK, September 13–14, 2022 : proceedings2022 / p. 219–230 https://doi.org/10.1007/978-3-031-15342-6_17 Conference Proceedings at Scopus Article at Scopus Conference Proceedings at WOS Article at WOS

The role of service design in increasing regional innovation in the silver economyErlenheim, Regina; Pappel, IngridElectronic Governance and Open Society: Challenges in Eurasia : 8th International Conference, EGOSE 2021, Saint Petersburg, Russia, November 24-25, 2021 : proceedings2022 / p. 11–20 https://doi.org/10.1007/978-3-031-04238-6_2 Conference proceedings at Scopus Article at Scopus

Round table : maturity of national eIDsTsap, Valentyna; Pappel, IngridAbstracts of Papers Presented at the 18th European Conference on Digital Government ECDG 2018 : Hosted By University of Santiago de Compostela, Spain, 25 - 26 October 20182018 / p. 46 https://www.academic-conferences.org/download/21774/

Social, legal, and technical considerations for machine learning and artificial intelligence systems in governmentDreyling, Richard; Jackson, Eric B.; Tammet, Tanel; Labanava, Alena; Pappel, IngridProceedings of the 23rd International Conference on Enterprise Information Systems ; vol. 12021 / p. 701-708 https://doi.org/10.5220/0010452907010708

Stage models for moving from e-government to smart governmentLemke, Florian; Taveter, Kuldar; Erlenheim, Regina; Pappel, Ingrid; Draheim, Dirk; Janssen, MarijnElectronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings2020 / p. 152-164 https://doi.org/10.1007/978-3-030-39296-3_12 Conference proceeding at Scopus Article at Scopus

Supporting collaboration and knowledge sharing in building SLEs for ageing well : using cognitive mapping in KMS designWeck, Marina; Gelashvili, Teona; Pappel, Ingrid; Ferreira, FernandoKnowledge management research & practice2022 / p. 865-877 https://doi.org/10.1080/14778238.2022.2144513 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

A survey on customer satisfaction in national electronic ID user supportMuldme, Anne; Pappel, Ingrid; Lauk, Mihkel; Draheim, Dirk2018 International Conference on eDemocracy & eGovernment (ICEDEG 2018) : Ambato, Ecuador, 4-6 April 20182018 / p. 31-37 : ill http://doi.org/10.1109/ICEDEG.2018.8372374

System model of the Sulaymaniyah Appellate Court e-court systemAhmed, Rozha Kamal; Reitsakas, Aleksander; Muhammed, Khder H.; Saeed, Soran AB.; Pappel, Ingrid; Draheim, DirkSSRN2022 / 107 p https://doi.org/10.2139/ssrn.4180966

Systematic digital signing in Estonian e-Government processes : influencing factors, technologies, change managementPappel, Ingrid; Pappel, Ingmar; Tepandi, Jaak; Draheim, DirkTransactions on large-scale data- and knowledge-centered systems XXXVI : special issue on data and security engineering2017 / p. 31-51 : ill https://doi.org/10.1007/978-3-662-56266-6_2

The data quality framework for the Estonian public sector and its evaluation : establishing a systematic process-oriented viewpoint on cross-organizational data qualityTepandi, Jaak; Lauk, Mihkel; Linros, Janar; Raspel, Priit; Piho, Gunnar; Pappel, Ingrid; Draheim, DirkTransactions on large-scale data- and knowledge-centered systems XXXV2017 / p. 1-26 : ill https://doi.org/10.1007/978-3-662-56121-8_1

The design of the Estonian governmental document exchange classification frameworkDraheim, Dirk; Koosapoeg, Kaarel; Lauk, Mihkel; Pappel, Ingrid; Pappel, Ingmar; Tepandi, JaakElectronic Government and the Information Systems Perspective : 5th International Conference, EGOVIS 2016, Porto, Portugal, September 5-8, 2016 : proceedings2016 / p. 33-47 : ill http://link.springer.com/chapter/10.1007/978-3-319-44159-7_3 http://www.ester.ee/record=b4645628*est

The digital archiving process in Estonia - assessment and future perspectivesPappel, Ingrid; Oolu, Karin; Saarevet, Koit; Lauk, Mihkel; Draheim, DirkFuture Data and Security Engineering : 4th International Conference, FDSE 2017, Ho Chi Minh City, Vietnam, November 29 - December 1, 2017 : proceedings2017 / p. 472-481 : ill https://doi.org/10.1007/978-3-319-70004-5_34

The e-LocGov model for introducing e-governance into local governments : an Estonian case studyPappel, Ingrid; Tsap, Valentyna; Draheim, DirkIEEE Transactions on Emerging Topics in Computing2021 / p. 597-611 https://doi.org/10.1109/TETC.2019.2910199 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The potential of the Estonian e-Governance infrastructure in supporting displaced Estonian residentsThurnay, Lörinc; Klasche, Benjamin; Nyman-Metcalf, Katrin Merike; Pappel, Ingrid; Draheim, DirkElectronic Government and the Information Systems Perspective : 6th International Conference, EGOVIS 2017, Lyon, France, August 28-31, 2017 : proceedings2017 / p. 236-250 https://doi.org/10.1007/978-3-319-64248-2_17

The service-oriented state and local authority : service orientation in public administrationPappel, Ingrid; Pappel, IngmarProceedings of the IADIS International Conference of Internet Applications and Research 20122012 / p. 111-116 https://www.researchgate.net/publication/271208879_THE_SERVICE-ORIENTED_STATE_AND_LOCAL_AUTHORITY_SERVICE_ORIENTATION_IN_PUBLIC_ADMINISTRATION

Using e-learning methods in (e-)implementation of e-governance software at local governments. Case study in Estonian wayPappel, Ingrid; Pappel, IngmarAdvances in digital library development2012 / p. 413-419 https://www.researchgate.net/publication/271211155_Using_e-learning_methods_in_e-implementation_of_e-governance_software_at_local_governments_Case_study_in_Estonian_way

Uued inimesed ja positsioonidPappel, Ingrid; Ruus, Aime; Stein, Mari-Klara; Tüür, Danel; Spuul, PirjoMente et Manu2022 / lk. 37-39 : portr https://www.ester.ee/record=b1242496*est

5000 taotlust sekundis: TalTech lõi koos Eesti iduettevõttega lahenduse, mis toob riigile raha ja muudab e-poodides ostlemise kiiremaksgeenius.ee2023 5000 taotlust sekundis: TalTech lõi koos Eesti iduettevõttega lahenduse, mis toob riigile raha ja muudab e-poodides ostlemise kiiremaks