- Does it pay to pay attention? Estimating sources of consumer inertia in car insurance marketKepp, Kaido; Männasoo, KadriSSRN2023 https://doi.org/10.2139/ssrn.4531692
- Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intentionKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rather, Raouf Ahmad; Shahid, Shadma; Sigurdsson, ValdimarJournal of Marketing Management2023 / p. 275-297 https://doi.org/10.1080/0267257X.2022.2106290 https://www.scopus.com/sourceid/19700187623 https://www.scopus.com/record/display.uri?eid=2-s2.0-85135760553&origin=inward&txGid=c92ceb66c2b32d8446e9f30ac12867ac https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20MARKET%20MANAG-UK&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000842999500001
- What drives drivers? Switching, learning, and the impact of claims in car insuranceJõeveer, Karin; Kepp, KaidoJournal of behavioral and experimental economics2023 / art. 101993, 11 p https://doi.org/10.1016/j.socec.2023.101993 https://www.scopus.com/sourceid/21100372152 https://www.scopus.com/record/display.uri?eid=2-s2.0-85148622393&origin=inward&txGid=f33d7554442cdea40a6a53f163b26486 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20BEHAV%20EXP%20ECON&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000949017700001