Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientation
author
Nik Bakhsh, Naghmeh
Hollebeek, Linda Desiree
Riivits-Arkonsuo, Iivi
Clark, Moira K.
Casas, Ramunas
statement of authorship
Naghmeh Nik Bakhsh, Linda D. Hollebeek, Iivi Riivits-Arkonsuo, Moira K. Clark, Ramunas Casas
source
Organizations and Markets in Emerging Economies
publisher
Vilnius University Press
journal volume number month
vol. 14, 2(28)
year of publication
2023
pages
p. 260-285
url
https://doi.org/10.15388/omee.2023.14.92
subject term
ennetamine
teenindus
arenevad turud
kliendisuhted
keyword
proactive service recovery
emerging markets
cultural orientation
perceived justice
relationship quality
scenario-based experiment
ISSN
2029-4581
2345-0037
notes
Bibliogr.: 59 ref
Open Access
Open Access
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
https://www.scopus.com/sourceid/21100787535
https://www.scopus.com/record/display.uri?eid=2-s2.0-85166907369&origin=inward&txGid=6c84499834e6ab20ecb075ba8bb402dd
WOS
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=ORGAN%20MARKET%20EMERG%20E&year=2023
https://www.webofscience.com/wos/woscc/full-record/WOS:001043423800003
category (general)
Social sciences
Sotsiaalteadused
Economics, econometrics and finance
Majandus, ökonomeetria ja rahandus
Business, management and accounting
Äri, juhtimine ja raamatupidamine
category (sub)
Social sciences. Development
Sotsiaalteadused. Areng
Economics, econometrics and finance. Finance
Majandus, ökonomeetria ja rahandus. Rahandus
Economics, econometrics and finance. Economics and econometrics
Majandus, ökonomeetria ja rahandus. Majandus ja ökonomeetria
Business, management and accounting. Business and international management
Äri, juhtimine ja raamatupidamine. Äri- ja rahvusvaheline juhtimine
quartile
Q3
TalTech department
ärikorralduse instituut
language
inglise