Designing effective Chatbot solutions for the public sector: A case study from Ukraine
author
Petriv, Yulia
Erlenheim, Regina
Tsap, Valentyna
Pappel, Ingrid
Draheim, Dirk
statement of authorship
Yulia Petriv, Regina Erlenheim, Valentyna Tsap, Ingrid Pappel, Dirk Draheim
source
Electronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings
location of publication
Cham
publisher
Springer
year of publication
2020
pages
p. 320-335
series
Communications in computer and information science ; 1135
conference name, date
6th International Conference, EGOSE 2019, November 13-14, 2019
conference location
St. Petersburg, Russia
url
https://doi.org/10.1007/978-3-030-39296-3_24
subject term
arukad süsteemid
robotid
intelligentsed robotid
e-teenused
teenuste disain
Scopus
https://www.scopus.com/sourceid/17700155007
https://www.scopus.com/record/display.uri?eid=2-s2.0-85082548532&origin=inward&txGid=51b12ef4096b14348ec290f60eaa3f07
quartile
Q4
category (general)
Mathematics
Matemaatika
Computer science
Arvutiteadus
category (sub)
Mathematics. General mathematics
Matemaatika. Üldmatemaatika
Computer science. General computer science
Arvutiteadus. Üldine arvutiteadus
subject of location
Ukraina
keyword
chatbot
e-services
service design (SD)
participation
ISSN
1865-0929
ISBN
978-3-030-39295-6
notes
Bibliogr.: 36 ref
scientific publication
teaduspublikatsioon
classifier
3.1
TalTech department
tarkvarateaduse instituut
language
inglise
Reserch Group
Next gen digital state research group
Information systems group