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Bringing service design thinking into the public sector to create proactive and user-friendly public servicesSirendi, Regina; Taveter, KuldarHCI in Business, Government, and Organizations : Information Systems : third International Conference, HCIBGO 2016 held as part of HCI International 2016, Toronto, Canada, July 17-22, 2016 : proceedings. Part II2016 / p. 221-230 : ill https://doi.org/10.1007/978-3-319-39399-5_21 Conference Proceedings at Scopus Article at Scopus Conference Proceedings at WOS Article at WOS

book article EST / book article ENG

2

book article EST / book article ENG

Designing effective Chatbot solutions for the public sector: A case study from UkrainePetriv, Yulia; Erlenheim, Regina; Tsap, Valentyna; Pappel, Ingrid; Draheim, DirkElectronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings2020 / p. 320-335 https://doi.org/10.1007/978-3-030-39296-3_24 Conference proceeding at Scopus Article at Scopus

book article EST / book article ENG

3

book article EST / book article ENG

Designing proactive business event services : a case study of the Estonian company registration portalKõrge, Helena; Erlenheim, Regina; Draheim, DirkElectronic Participation : 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019, Proceedings2019 / p. 73 - 84 https://doi.org/10.1007/978-3-030-27397-2_7 Conference proceeding at Scopus Article at Scopus Conference proceeding at WOS Article at WOS

book article EST / book article ENG

4

dissertation

Designing proactive public services = Proaktiivsete avalike teenuste disainimineErlenheim, Regina2019 https://digikogu.taltech.ee/et/Item/727c90b4-8949-48e1-98f7-c854a56d773e https://www.ester.ee/record=b5268214*est

dissertation

5

book article

Designing proactive public services as sociotechnical systems by using agent-oriented modellingSirendi, ReginaProceedings of the 16th European Conference on e-Government : ECEG 2016 : hosted by Faculty of Administration, University of Ljubljana, Slovenia, 16-17 June 20162016 / p. 308-316 : ill

book article

6

newspaper article

E-tervise häkatonil arendati kahe päevaga kuus uut projekti [Võrguväljaanne]Tabur, Triinmu.ee2021 "E-tervise häkatonil arendati kahe päevaga kuus uut projekti "

newspaper article

7

journal article

Experience marketing from a teaching and learning perspective [Online resource]Leppiman, Anu; Riivits-Arkonsuo, Iivi; Kukk, JanaJournal of marketing trends2018 / p. 113-121 : ill https://marketing-trends-congress.com/sites/default/files/inline-files/JMT%20DEF%202018%20Vol%205_N2_April-min%20%281%29-compressed.pdf

journal article

8

journal article EST / journal article ENG

From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directionsHollebeek, Linda Desiree; Kumar, Virender; Srivastava, Rajendra K.Journal of Service Research2022 / p. 328-343 https://doi.org/10.1177/1094670520977680 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

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newspaper article

“Keerulisuse heaks näiteks e-meditsiin.” Teenusedisaini eksperdid annavad aru, miks on lihtsaid lahendusi raske tehaKukk, Jana; Kullerkupp, Lauradigi.geenius.ee2024 “Keerulisuse heaks näiteks e-meditsiin.” Teenusedisaini eksperdid annavad aru, miks on lihtsaid lahendusi raske teha

newspaper article

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journal article

Kes peaks mõtlema nagu disainer?Kukk, JanaMente et Manu2020 / lk. 30-31 : fot https://dea.digar.ee/cgi-bin/dea?a=is&oid=AKmenteetmanu202011&type=staticpdf

journal article

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newspaper article

Kontrollküsimused – kui kliendikeskne on sinu ettevõte tegelikult?Ausner, Keitaripaev.ee2024 Kontrollküsimused – kui kliendikeskne on sinu ettevõte tegelikult?

newspaper article

12

book article

Kuidas sünnib väärtus elamusest? [Võrguväljaanne]Kukk, JanaElamusdisain turunduses : turunduse õppetooli IV kevadkonverents : konverentsi ettekannete abstraktide kogumik : 10. mai 20162016 / lk. 11 https://www.ttu.ee/public/m/majandusteaduskond/Sundmused/TurKonvAbstraktid.pdf

book article

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journal article

Miks peaks juht mõtlema nagu disainer?Kukk, JanaDirector2016 / lk. 58-63 https://artiklid.elnet.ee/record=b2753702*est

journal article

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newspaper article

Milline on teenusedisaini roll kriisidega toimetulekus? [Võrguväljaanne]turundajateliit.ee2022 Milline on teenusedisaini roll kriisidega toimetulekus?

newspaper article

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journal article

NFT-enriched smart contracts for smart circular economy modelsGerasimova, Vera; Prause, Gunnar Klaus; Hoffmann, ThomasEntrepreneurship and sustainability issues2023 / p. 93-110 https://doi.org/10.9770/jesi.2023.11.2(7)

journal article

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journal article

Noorteklubi talveseminaril disainiti teenustNool, MarisRaamatukogu2019 / lk. 38-39 : fot http://www.ester.ee/record=b1072819*est

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journal article EST / journal article ENG

Serverless, FaaS and why organizations need themAstrova, Irina; Koschel, Arne; Schaaf, Marc; Klassen, Samuel; Jdiya, KerimIntelligent decision technologies2021 / p. 825-838 https://doi.org/10.3233/IDT-210194 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

18

book article EST / book article ENG

Service design for trans-national smart supply chainsGerasimova, Vera; Philipp, Robert; Prause, Gunnar KlausReliability and statistics in transportation and communication : Selected Papers from the 20th International Conference on Reliability and Statistics in Transportation and Communication, RelStat'20, 14-17 October 2020, Riga, Latvia2021 / p. 377-388 https://doi.org/10.1007/978-3-030-68476-1_35 Conference proceedings at Scopus Article at Scopus

book article EST / book article ENG

19

newspaper article

TalTech. 80 aastat majandusharidust: tudengid aitasid arendada Tallinna lennujaama teenusedisaini [Võrguväljaanne]äripäev.ee2021 "TalTech. 80 aastat majandusharidust: tudengid aitasid arendada Tallinna lennujaama teenusedisaini"

newspaper article

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newspaper article

TalTechi e-tervise õppekava tiimid saavutasid edu iduettevõtetele suunatud kiirendiprogrammides [Võrguväljaanne]digi.geenius.ee2022 TalTechi e-tervise õppekava tiimid saavutasid edu iduettevõtetele suunatud kiirendiprogrammides

newspaper article

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journal article

Teenusedisain - tööriist, mis aitab astuda sammu teenusest elamuseniKukk, JanaKaja : kommunikatsiooni ja suhtekorralduse ajakiri2016 / lk. 11-12 : ill https://artiklid.elnet.ee/record=b2799409*est

journal article

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newspaper article

Toimus mereteemaline häkaton MarinehäkkKalep, RasmusPaat & Merendus2022 / lk. 60-61 https://www.ester.ee/record=b4471304*est

newspaper article

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newspaper article

Tudengid aitasid arendada Tallinna lennujaama teenusedisainiÄripäev2021 / Lk. 6 https://www.ester.ee/record=b1071975*est

newspaper article

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journal article

Tuleviku linna häkaton lahendas TalTechi, Tehnopoli ja Ülemiste City väljakutseidHansen, KaisaMente et Manu2020 / lk. 42-43 : fot https://dea.digar.ee/cgi-bin/dea?a=is&oid=AKmenteetmanu202011&type=staticpdf

journal article

teenuste disain (subject term)

types of item

subject term 8