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Service recovery for deaf and hard of hearing customers : A transformative service research perspective

author
statement of authorship
Emi Moriuchi, Linda D. Hollebeek, Valdimar Sigurdsson
source
publisher
year of publication
pages
30 p.
url
ISSN
1533-2969
scientific publication
teaduspublikatsioon
language
English
keyword
self-attribution
service failure
service recovery
social exchange theory
transformative service research
Vulnerability
classifier
1.1
Scopus
scopus
Moriuchi, E., Hollebeek, L. D., Sigurdsson, V. Service recovery for deaf and hard of hearing customers : A transformative service research perspective // Services marketing quarterly (2025), 30 p.. https://doi.org/10.1080/15332969.2025.2537540