Co-creation of service recovery and post-recovery responses: the impact of cultural values orientations and outcome favorability

vastutusandmed
Naghmeh Nik Bakhsh
allikas
Journal of service science research
ajakirja aastakäik number kuu
vol. 11, 2
ilmumisaasta
leheküljed
p. 133−155
võtmesõna
cultural values
outcome favorability
service recovery
märkused
Bibliogr. p. 150-154
Naghmeh Nik Bakhsh is a PhD student of Business Administration at Tallinn University of Technology in Estonia
TTÜ struktuuriüksus
keel
inglise
Nik, B. N. Co-creation of service recovery and post-recovery responses: the impact of cultural values orientations and outcome favorability // Journal of service science research (2019) vol. 11, 2, p. 133−155.