Customer journey value : a conceptual framework
author
Hollebeek, Linda Desiree
Urbonavicius, Sigitas
Sigurdsson, Valdimar
Arvola, Rene
Clark, Moira K.
statement of authorship
Linda D. Hollebeek, Sigitas Urbonavicius, Valdimar Sigurdsson, René Arvola, and Moira K. Clark
source
Journal of creating value
publisher
Sage Publications
journal volume number month
vol. 9, 1
year of publication
2023
pages
p. 8-26
url
https://doi.org/10.1177/23949643231157155
subject term
tarbijakäitumine
kliendid
TalTech subject term
klienditeekond
keyword
customer journey
customer value
customer-based brand equity
customer engagement
customer engagement value
ISSN
2394-9643
2454-213X
notes
Bibliogr.: 98 ref
Open Access
Open Access
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
https://www.scopus.com/sourceid/21101041707
https://www.scopus.com/record/display.uri?eid=2-s2.0-85161312379&origin=inward&txGid=c9a7f34ab1f7ce24c3cc34636b1a01f0
WOS
https://www.webofscience.com/wos/woscc/full-record/WOS:001107529300008
category (general)
Business, management and accounting
Äri, juhtimine ja raamatupidamine
category (sub)
Business, management and accounting. Business, management and accounting (miscellaneous)
Äri, juhtimine ja raamatupidamine. Äri, juhtimine ja raamatupidamine (mitmesugused)
Business, management and accounting. Business and international management
Äri, juhtimine ja raamatupidamine. Äri- ja rahvusvaheline juhtimine
Business, management and accounting. Marketing
Äri, juhtimine ja raamatupidamine. Turundus
quartile
Q3
TalTech department
ärikorralduse instituut
language
inglise
Reserch Group
Marketing research group