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journal article EST / journal article ENG

Customer journey value : a conceptual frameworkHollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, Valdimar; Arvola, Rene; Clark, Moira K.Journal of creating value2023 / p. 8-26 https://doi.org/10.1177/23949643231157155 Journal metrics at Scopus Article at Scopus Article at WOS

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Moving the stakeholder journey forwardHollebeek, Linda Desiree; Kumar, Viswanathan; Srivastava, Rajendra K.; Clark, Moira K.Journal of the academy of marketing science2023 / p. 23-49 https://doi.org/10.1007/s11747-022-00878-3 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Online content creators’ and viewers’ interdependent journeysHollebeek, Linda Desiree; Anselmsson, Johan; Adomaviciute-Sakalauske, Karina; Krumm, Kristo; Jansson, Johan; Wait, Marius; Ooi, Beewah; Riivits-Arkonsuo, Iivi; Lubbe, IsoldeServices marketing quarterly2024 / p. 296-318 https://doi.org/10.1080/15332969.2024.2364128 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Overcoming challenges in the silver economy by connecting services in the Silver Hub : the tool to provide the basis for the innovative solutionsKangilaski, Taivo; Butt, Sidra Azmat; Pappel, Ingrid; Kangilaski, ErikProceedings of the 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), 6 - 8 October 2021, Athens, Greece2021 / p. 231-237 : ill https://doi.org/10.1145/3494193.3494225 Conference Proceedings at Scopus Article at Scopus Article at WOS

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Related publications 1
- A Digital collaborative platform to facilitate innovative solutions for the silver economy = Digitaalne koostööplatvorm hõlbustamaks uuenduslikke lahendusi hõbemajanduses
5

journal article EST / journal article ENG

Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / p. 1597-1613 : ill https://doi.org/10.1002/mar.21999 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Virtual reality through the customer journey : framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale L.G.Journal of retailing and consumer services2020 / art. 102056 https://doi.org/10.1016/j.jretconser.2020.102056 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

Number of records 6, displaying 1 - 6

1. customer journey
2. customer journey (CJ)
3. consumer journey
4. criminal journey mapping
5. journey mapping
6. Patient journey
7. stakeholder journey
8. stakeholder journey (SJ)
9. bank-customer relationships
10. customer activity cycle
11. customer advocacy
12. customer brand engagement
13. customer cocreation
14. customer compatibility level
15. customer empowerment
16. customer engagement
17. customer engagement (behavior)
18. customer engagement (CE)
19. customer engagement marketing
20. customer engagement scale
21. customer engagement value
22. customer experience
23. Customer experience (CX)
24. customer insights
25. customer installation
26. customer knowledge sharing
27. customer learning
28. customer loyalty
29. customer loyalty intent
30. customer relationship management (CRM)
31. customer satisfaction
32. customer service quality
33. customer survey
34. customer trust
35. customer value
36. customer values
37. customer-based brand equity
38. perceived customer value theory
39. student-customer orientation

1. Smart Buildings, Loads, and Customer Systems Committee

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