The role of customer experience in the perceived value–word-of-mouth relationship
author
Kuppelwieser, Volker G.
Klaus, Philipp
Manthiou, Aikaterini
Hollebeek, Linda Desiree
statement of authorship
Volker G. Kuppelwieser, Philipp Klaus, Aikaterini Manthiou, Linda D. Hollebeek
source
Journal of services marketing
publisher
Emerald Publishing Limited
journal volume number month
vol. 36, 3
year of publication
2022
pages
p. 364-378 : ill
url
https://doi.org/10.1108/JSM-11-2020-0447
subject term
kliendid
kliendirahulolu
klienditeenindus
keyword
Consumer-perceived value (CPV)
Customer experience (CX)
Word-of-mouth (WoM) behavior
Mediator
Moderator
Utilitarian/hedonic/social value
Structural equation modeling
ISSN
0887-6045
notes
Bibiogr.: 105 ref
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
Journal metrics at Scopus
Article at Scopus
WOS
Journal metrics at WOS
Article at WOS
category (general)
Business, management and accounting
en
Äri, juhtimine ja raamatupidamine
et
category (sub)
Business, management and accounting. Marketing
en
Äri, juhtimine ja raamatupidamine. Turundus
et
kvartiil
Q1
TTÜ department
ärikorralduse instituut
language
inglise
Uurimisrühm
Marketing research group