The role of customer experience in the perceived value–word-of-mouth relationship
author
Kuppelwieser, Volker G.
Klaus, Philipp
Manthiou, Aikaterini
Hollebeek, Linda Desiree
statement of authorship
Volker G. Kuppelwieser, Philipp Klaus, Aikaterini Manthiou, Linda D. Hollebeek
source
Journal of services marketing
publisher
Emerald Publishing
journal volume number month
vol. 36, 3
year of publication
2022
pages
p. 364-378 : ill
url
https://doi.org/10.1108/JSM-11-2020-0447
subject term
kliendid
kliendirahulolu
klienditeenindus
keyword
Consumer-perceived value (CPV)
Customer experience (CX)
Word-of-mouth (WoM) behavior
Mediator
Moderator
Utilitarian/hedonic/social value
Structural equation modeling
ISSN
0887-6045
notes
Bibiogr.: 105 ref
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
https://www.scopus.com/sourceid/130049
https://www.scopus.com/record/display.uri?eid=2-s2.0-85111349437&origin=inward&txGid=32fc8b3fc5def6a725628fb3b6bb60a4
WOS
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2022
https://www.webofscience.com/wos/woscc/full-record/WOS:000678821400001
category (general)
Business, management and accounting
Äri, juhtimine ja raamatupidamine
category (sub)
Business, management and accounting. Marketing
Äri, juhtimine ja raamatupidamine. Turundus
quartile
Q1
TalTech department
ärikorralduse instituut
language
inglise
Reserch Group
Marketing research group