Unravelling the customer journey : a conceptual framework and research agenda
author
Mele, Cristina
Hollebeek, Linda Desiree
Di Bernardo, Irene
Russo Spena, Tiziana
statement of authorship
Cristina Mele, Linda D. Hollebeek, Irene Di Bernardo, Tiziana Russo Spena
source
Technological forecasting and social change
publisher
Elsevier
journal volume number month
vol. 211
year of publication
2025
pages
art. 123916
url
https://doi.org/10.1016/j.techfore.2024.123916
subject term
klienditeekond
kliendikogemus
arukad süsteemid
sotsiaalmeedia
digiplatvormid
bibliomeetria
keyword
customer journey (CJ)
customer experience (CX)
customer engagement (CE)
phygital
smart technology
social media
ISSN
0040-1625
notes
Bibliogr.: 117 ref
Open Access
Open Access
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
https://www.scopus.com/sourceid/14704
https://www.scopus.com/pages/publications/85210608133?origin=resultslist
WOS
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=TECHNOL%20FORECAST%20SOC&year=2025
https://www.webofscience.com/wos/woscc/full-record/WOS:001373634800001
category (general)
Business, management and accounting
Äri, juhtimine ja raamatupidamine
Psychology
Psühholoogia
category (sub)
Business, management and accounting. Business and international management
Äri, juhtimine ja raamatupidamine. Äri- ja rahvusvaheline juhtimine
Business, management and accounting. Management of technology and innovation
Äri, juhtimine ja raamatupidamine. Tehnoloogia ja innovatsiooni juhtimine
Psychology. Applied psychology
Psühholoogia. Rakenduspsühholoogia
TalTech department
ärikorralduse instituut
language
inglise