Kukk, J., Leppiman, A., Pohjola, A. - TalTech Research Portal

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Designing a business service experience : customer's perspective on value co-creation

author

Kukk, Jana

Leppiman, Anu

Pohjola, Anneli

statement of authorship

Jana Kukk, Anu Leppiman, Anneli Pohjola

source

Research in economics and business : Central and Eastern Europe

journal volume number month

Vol. 6, No. 1

year of publication

2014

pages

p. 51-64 : ill

ISSN

1736-9126

notes

Bibliogr. p. 62-64

language

inglise

Märksõnad ja võtmesõnad

subject term

teenused

tarbijakäitumine

väärtused (filosoofia)

ettevõtlus

teadmised

keyword

service design

customer experience

service value

value co-creation

knowledge-intensive business services

TalTechi üksused

TTÜ department

ärikorralduse instituut

Kukk, J., Leppiman, A., Pohjola, A. Designing a business service experience : customer's perspective on value co-creation // Research in economics and business : Central and Eastern Europe (2014) Vol. 6, No. 1, p. 51-64 : ill.