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1
journal article
Charting the intellectual structure of customer experience research
Kumar, Prashant
;
Hollebeek, Linda Desiree
;
Kar, Arpan Kumar
;
Kukk, Jana
Marketing Intelligence & Planning
2023
/
p. 31-47
https://doi.org/10.1108/MIP-05-2022-0185
journal article
2
journal article EST
/
journal article ENG
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda Desiree
;
Fatma, Mobin
;
Islam, Jamid Ul
;
Riivits-Arkonsuo, Iivi
Journal of Retailing and Consumer Services
2020
/
Art. nr. 102219
https://doi.org/10.1016/j.jretconser.2020.102219
Journal metrics at WOS
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
/
journal article ENG
3
journal article EST
/
journal article ENG
Customers’ service-related engagement, experience, and behavioral intent: moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda Desiree
Journal of retailing and consumer services
2021
/
art. 102453, 10 p
https://doi.org/10.1016/j.jretconser.2021.102453
Journal metrics at Scopus
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
/
journal article ENG
4
journal article
Designing a business service experience : customer's perspective on value co-creation
Kukk, Jana
;
Leppiman, Anu
;
Pohjola, Anneli
Research in economics and business : Central and Eastern Europe
2014
/
p. 51-64 : ill
journal article
5
journal article EST
/
journal article ENG
First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda Desiree
;
Rasoolimanesh, S. Mostafa
Journal of travel research
2021
/
p. 549-564
https://doi.org/10.1177/0047287521997572
Journal metrics at Scopus
Article at Scopus
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Article at WOS
journal article EST
/
journal article ENG
6
book article
Marketing theory : experience marketing and experiential marketing
Same, Siiri
;
Larimo, Jorma Antero
The 7th International Scientific Conference Business and Management 2012 : selected papers : May 10–11, 2012, Vilnius, Lithuania
2012
/
p. 480-487 : ill
https://www.researchgate.net/publication/268016525_Marketing_Theory_Experience_Marketing_and_Experiential_Marketing
book article
7
journal article
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda Desiree
;
Fatma, Mobin
;
Islam, Jamid Ul
;
Rather, Raouf Ahmad
;
Shahid, Shadma
;
Sigurdsson, Valdimar
Journal of Marketing Management
2023
/
p. 275-297
https://doi.org/10.1080/0267257X.2022.2106290
journal article
Number of records 7, displaying
1 - 7
keyword
48
1.
customer experience
2.
Customer experience (CX)
3.
bank-customer relationships
4.
customer activity cycle
5.
customer advocacy
6.
customer brand engagement
7.
customer cocreation
8.
customer compatibility level
9.
customer engagement
10.
customer engagement (behavior)
11.
customer engagement (CE)
12.
customer engagement scale
13.
customer engagement value
14.
customer installation
15.
customer journey
16.
customer knowledge sharing
17.
customer learning
18.
customer loyalty
19.
customer loyalty intent
20.
customer relationship management (CRM)
21.
customer satisfaction
22.
customer service quality
23.
customer trust
24.
customer value
25.
customer values
26.
customer-based brand equity
27.
perceived customer value theory
28.
student-customer orientation
29.
brand experience
30.
consumer experience
31.
experience
32.
experience economy
33.
experience marketing
34.
experience pyramid
35.
experience pyramid model
36.
gamification experience
37.
human experience
38.
Husserl and dialogical reconstruction of experience
39.
learning experience
40.
meaningful experience
41.
memorable brand experience
42.
patient experience
43.
Peirce and dialogical reconstruction of experience
44.
place experience
45.
stakeholder experience
46.
teaching experience
47.
user experience
48.
value-in-experience
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