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customer experience (keyword)
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journal article EST
/
journal article ENG
Charting the intellectual structure of customer experience research
Kumar, Prashant
;
Hollebeek, Linda Desiree
;
Kar, Arpan Kumar
;
Kukk, Jana
Marketing Intelligence & Planning
2023
/
p. 31-47
https://doi.org/10.1108/MIP-05-2022-0185
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Article at WOS
journal article EST
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journal article ENG
2
journal article EST
/
journal article ENG
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda Desiree
;
Fatma, Mobin
;
Islam, Jamid Ul
;
Riivits-Arkonsuo, Iivi
Journal of Retailing and Consumer Services
2020
/
Art. nr. 102219
https://doi.org/10.1016/j.jretconser.2020.102219
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Article at Scopus
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journal article EST
/
journal article ENG
3
journal article EST
/
journal article ENG
Customers’ service-related engagement, experience, and behavioral intent: moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda Desiree
Journal of retailing and consumer services
2021
/
art. 102453, 10 p
https://doi.org/10.1016/j.jretconser.2021.102453
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journal article EST
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journal article ENG
4
journal article
Designing a business service experience : customer's perspective on value co-creation
Kukk, Jana
;
Leppiman, Anu
;
Pohjola, Anneli
Research in economics and business : Central and Eastern Europe
2014
/
p. 51-64 : ill
journal article
5
journal article EST
/
journal article ENG
First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda Desiree
;
Rasoolimanesh, S. Mostafa
Journal of travel research
2021
/
p. 549-564
https://doi.org/10.1177/0047287521997572
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journal article EST
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journal article ENG
6
book article
Marketing theory : experience marketing and experiential marketing
Same, Siiri
;
Larimo, Jorma Antero
The 7th International Scientific Conference Business and Management 2012 : selected papers : May 10–11, 2012, Vilnius, Lithuania
2012
/
p. 480-487 : ill
https://www.researchgate.net/publication/268016525_Marketing_Theory_Experience_Marketing_and_Experiential_Marketing
book article
7
journal article EST
/
journal article ENG
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda Desiree
;
Fatma, Mobin
;
Islam, Jamid Ul
;
Rather, Raouf Ahmad
;
Shahid, Shadma
;
Sigurdsson, Valdimar
Journal of Marketing Management
2023
/
p. 275-297
https://doi.org/10.1080/0267257X.2022.2106290
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journal article EST
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journal article ENG
Number of records 7, displaying
1 - 7
keyword
51
1.
customer experience
2.
Customer experience (CX)
3.
bank-customer relationships
4.
customer activity cycle
5.
customer advocacy
6.
customer brand engagement
7.
customer cocreation
8.
customer compatibility level
9.
customer engagement
10.
customer engagement (behavior)
11.
customer engagement (CE)
12.
customer engagement scale
13.
customer engagement value
14.
customer insights
15.
customer installation
16.
customer journey
17.
customer knowledge sharing
18.
customer learning
19.
customer loyalty
20.
customer loyalty intent
21.
customer relationship management (CRM)
22.
customer satisfaction
23.
customer service quality
24.
customer survey
25.
customer trust
26.
customer value
27.
customer values
28.
customer-based brand equity
29.
perceived customer value theory
30.
student-customer orientation
31.
brand experience
32.
consumer experience
33.
experience
34.
experience economy
35.
experience marketing
36.
experience pyramid
37.
experience pyramid model
38.
gamification experience
39.
human experience
40.
Husserl and dialogical reconstruction of experience
41.
learning experience
42.
meaningful experience
43.
memorable brand experience
44.
patient experience
45.
Peirce and dialogical reconstruction of experience
46.
place experience
47.
planners’ experience
48.
stakeholder experience
49.
teaching experience
50.
user experience
51.
value-in-experience
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