print

Bringing service design thinking into the public sector to create proactive and user-friendly public services

author
Sirendi, Regina
Taveter, Kuldar
statement of authorship
Regina Sirendi and Kuldar Taveter
source
HCI in Business, Government, and Organizations : Information Systems : third International Conference, HCIBGO 2016 held as part of HCI International 2016, Toronto, Canada, July 17-22, 2016 : proceedings. Part II
location of publication
[Cham]
publisher
Springer International Publishing
year of publication
2016
pages
p. 221-230 : ill
series
Lecture notes in computer science ; 9752
url
http://dx.doi.org/10.1007/978-3-319-39399-5_21
subject term
e-riik
e-teenused
avalikud teenused
teenuste disain
agenditehnoloogia
kasutajasõbralikkus
keyword
e-governance
user-centric public services
service design
agentoriented modeling
proactivity
ISSN
0302-9743
ISBN
978-3-319-39398-8
notes
Bibliogr. p. 229-230
TTÜ department
informaatikainstituut
language
inglise
Sirendi, R., Taveter, K. Bringing service design thinking into the public sector to create proactive and user-friendly public services // HCI in Business, Government, and Organizations : Information Systems : third International Conference, HCIBGO 2016 held as part of HCI International 2016, Toronto, Canada, July 17-22, 2016 : proceedings. Part II. [Cham] : Springer International Publishing, 2016. p. 221-230 : ill. (Lecture notes in computer science ; 9752). http://dx.doi.org/10.1007/978-3-319-39399-5_21