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Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientation

author
statement of authorship
Naghmeh Nik Bakhsh, Linda D. Hollebeek, Iivi Riivits-Arkonsuo, Moira K. Clark, Ramunas Casas
source
publisher
journal volume number month
vol. 14, 2(28)
year of publication
pages
p. 260-285
url
ISSN
2029-4581
2345-0037
notes
Bibliogr.: 59 ref
Open Access
Open Access
scientific publication
teaduspublikatsioon
language
inglise
subject term
keyword
proactive service recovery
emerging markets
cultural orientation
perceived justice
relationship quality
scenario-based experiment
Nik Bakhsh, N., Hollebeek, L. D., Riivits-Arkonsuo, I., Clark, M. K., Casas, R. Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientation // Organizations and Markets in Emerging Economies (2023) vol. 14, 2(28), p. 260-285. https://doi.org/10.15388/omee.2023.14.92