Contact center in a smart cities view : a comparative case study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA)
author
statement of authorship
Marie Anne Macadar, Jorge Lheureux-de-Freitas, Luiza Schuch de Azambuja, Edimara Mezzomo Luciano
source
ICEGOV '15-16 : proceedings of the 9th International Conference on Theory and Practice of Electronic Governance : March 2016
location of publication
New York
publisher
year of publication
pages
p. 215-222
conference name, date
ICEGOV '15-16 : the 9th International Conference on Theory and Practice of Electronic Governance, March 2016
conference location
Montevideo, Uruguay
ISBN
978-1-4503-3640-6
notes
Bibliogr.: 21 ref
scientific publication
teaduspublikatsioon
language
inglise
subject term
subject of location
keyword
classifier
Macadar, M.A., Lheureux-de-Freitas, J., Schuch de Azambuja, L., Luciano, E.M. Contact center in a smart cities view : a comparative case study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA) // ICEGOV '15-16 : proceedings of the 9th International Conference on Theory and Practice of Electronic Governance : March 2016. New York : ACM, 2016. p. 215-222.