Using machine learning to develop customer insights from user-generated content
author
statement of authorship
Mekhail Mustak, Heli Hallikainen, Tommi Laukkanen, Loïc Plé, Linda D. Hollebeek, Majid Aleem
publisher
journal volume number month
vol. 81
year of publication
pages
art. 104034
ISSN
0969-6989
notes
Includes bibliogr
Open Access
Open Access
scientific publication
teaduspublikatsioon
language
inglise
subject term
keyword
customer insights
user-generated content (UGC)
topic modeling
classifier
Scopus
scopus
TTÜ department
Mustak, M., Hallikainen, H., Laukkanen, T., Ple, L., Hollebeek, Linda D., Aleem, M. Using machine learning to develop customer insights from user-generated content // Journal of retailing and consumer services (2024) vol. 81, art. 104034. https://doi.org/10.1016/j.jretconser.2024.104034