Managing knowledge in Web portals for improved customer loyalty and satisfaction (title)

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  • book article
    Managing knowledge in Web portals for improved customer loyalty and satisfactionRobal, Tarmo; Kalja, AhtoProceedings of PICMET'13 : Technology Management in the IT-Driven Services : [July 28-August 1, 2013, San Jose, California, USA]2013 / p. 1207-1216 : ill
    book article
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