Managing knowledge in Web portals for improved customer loyalty and satisfaction
author
statement of authorship
Tarmo Robal, Ahto Kalja
location of publication
Portland
publisher
year of publication
pages
p. 1207-1216 : ill
conference name, date
PICMET'13 Conference "Technology Management in the IT-Driven Services", July 28-August 1, 2013
conference location
San Jose, California, USA
subject term
notes
Bibliogr.: 45 ref
TTÜ department
language
inglise
Robal, T., Kalja, A. Managing knowledge in Web portals for improved customer loyalty and satisfaction // Proceedings of PICMET'13 : Technology Management in the IT-Driven Services : [July 28-August 1, 2013, San Jose, California, USA]. Portland : PICMET, 2013. p. 1207-1216 : ill.