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Raamatukogustatistika näitajad ja lugejaküsitlused raamatukogutöö tulemuslikkuse hindamise ning teenuste kvaliteedi parendamise teenistuses : Eesti Rahvusraamatukogu näitel (title)
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book article
Raamatukogustatistika näitajad ja lugejaküsitlused raamatukogutöö tulemuslikkuse hindamise ning teenuste kvaliteedi parendamise teenistuses : Eesti Rahvusraamatukogu näitel
Jõgi, Margit
;
Kont, Kate-Riin
Teenuse kvaliteet - raamatukogutöö tulemuslikkuse näitaja = Service quality - library performance indicator
2009
/
lk. 151-181 : ill
book article
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