Smart service value: Conceptualization, scale development, and validation in the retailing context
author
Roy, Sanjit K.
Singh, Gaganpreet
Shabnam, Saadia
Japutra, Arnold
van Doorn, Sebastian
Ray, Subhasis
statement of authorship
Sanjit K. Roy, Gaganpreet Singh, Linda D. Hollebeek, Saadia Shabnam, Arnold Japutra, Sebastian van Doorn, Subhasis Ray, Francesco Paolo Appio
source
publisher
journal volume number month
vol. 137
year of publication
pages
art. 103097
ISSN
0166-4972
notes
Bibliogr.: 173 ref
scientific publication
teaduspublikatsioon
language
inglise
subject term
keyword
in-store retail technology
smart service value (SSV)
classifier
quartile
TalTech department
Roy, S. K., Singh, G., Hollebeek, L. D., Shabnam, S., Japutra, A., van Doorn, S., Ray, S., Appio, F. P. Smart service value: Conceptualization, scale development, and validation in the retailing context // Technovation (2024) vol. 137, art. 103097.