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Designing effective Chatbot solutions for the public sector: A case study from Ukraine

author
statement of authorship
Yulia Petriv, Regina Erlenheim, Valentyna Tsap, Ingrid Pappel, Dirk Draheim
source
location of publication
Cham
publisher
year of publication
pages
p. 320-335
series
conference name, date
6th International Conference, EGOSE 2019, November 13-14, 2019
conference location
St. Petersburg, Russia
url
ISSN
1865-0929
ISBN
978-3-030-39295-6
notes
Bibliogr.: 36 ref
scientific publication
teaduspublikatsioon
TTÜ department
language
inglise
Reserch Group
Next gen digital state research group
Information systems group
Petriv, Y., Erlenheim, R., Tsap, V., Pappel, I., Draheim, D. Designing effective Chatbot solutions for the public sector: A case study from Ukraine // Electronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings. Cham : Springer, 2020. p. 320-335. (Communications in computer and information science ; 1135). https://doi.org/10.1007/978-3-030-39296-3_24