prindi

Contact center in a smart cities view : a comparative case study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA)

autor
Macadar, Marie Anne
Lheureux-De-Freitas, Jorge
Schuch de Azambuja, Luiza
Luciano, Edimara Mezzomo
vastutusandmed
Marie Anne Macadar, Jorge Lheureux-de-Freitas, Luiza Schuch de Azambuja, Edimara Mezzomo Luciano
allikas
ICEGOV '15-16 : proceedings of the 9th International Conference on Theory and Practice of Electronic Governance : March 2016
ilmumiskoht
New York
kirjastus/väljaandja
ACM
ilmumisaasta
2016
leheküljed
p. 215-222
konverentsi nimetus, aeg
ICEGOV '15-16 : the 9th International Conference on Theory and Practice of Electronic Governance, March 2016
konverentsi toimumispaik
Montevideo, Uruguay
leitav
http://dx.doi.org/10.1145/2910019.2910063
märksõna
tark linn
valitsemine
infokeskused
kohamärksõna
Brasiilia (riik)
Curitiba
Porto Alegre
Ameerika Ühendriigid
Philadelphia
võtmesõna
Smart Cities
Smart Governance
Non-emergency Contact Center
ISBN
978-1-4503-3640-6
märkused
Bibliogr.: 21 ref
teaduspublikatsioon
teaduspublikatsioon
klassifikaator
3.1
keel
inglise
Macadar, M.A., Lheureux-de-Freitas, J., Schuch de Azambuja, L., Luciano, E.M. Contact center in a smart cities view : a comparative case study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA) // ICEGOV '15-16 : proceedings of the 9th International Conference on Theory and Practice of Electronic Governance : March 2016. New York : ACM, 2016. p. 215-222. http://dx.doi.org/10.1145/2910019.2910063