Engineering design vs customer satisfaction, progress and trends : (the East-European experience)

Märtson, I., Tamre, M. Engineering design vs customer satisfaction, progress and trends : (the East-European experience) // Management of Technology VI : the Sixth International Conference on Management of Technology : MOT 97, 25-28 June 1997, Göteborg, Sweden : proceedings. 1, The creation of prosperity, business and work opportunities through technology management. [Stockholm], 1997. p. 378-387: ill.