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Rise of the machines? Customer engagement in automated service interactions

author
Hollebeek, Linda Desiree
Sprott, David E.
Brady, Michael K.
statement of authorship
Linda D. Hollebeek, David E. Sprott, and Michael K. Brady
source
Journal of Service Research
publisher
Sage
journal volume number month
vol. 24, 1
year of publication
2021
pages
p. 3−8
url
https://doi.org/10.1177/1094670520975110
subject term
tehisintellekt
kliendisuhted
keyword
artificial intelligence (AI)
customer engagement (CE)
automation
propositions
ISSN
1094-6705
notes
Bibliogr.: 20 ref
Open Access
Open Access
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
Journal metrics at Scopus
Article at Scopus
WOS
Journal metrics at WOS
Article at WOS
category (general)
Social sciences
Business, management and accounting
Computer science
category (sub)
Social sciences. Sociology and political science
Business, management and accounting. Organizational behavior and human resource management
Computer science. Information systems
quartile
Q1
TalTech department
ärikorralduse instituut
language
inglise
Reserch Group
Marketing research group
Hollebeek, L. D., Sprott, D. E., Brady, M. K. Rise of the machines? Customer engagement in automated service interactions // Journal of Service Research (2021) vol. 24, 1, p. 3−8. https://doi.org/10.1177/1094670520975110