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Journal of Service Research (source)
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journal article EST
/
journal article ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
Journal metrics at Scopus
Article at Scopus
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Article at WOS
journal article EST
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journal article ENG
2
journal article EST
/
journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
184
1.
airport level of service
2.
ancillary service
3.
BaaS (Backend-as-a-service)
4.
barriers to health care service
5.
building service system
6.
building service systems
7.
civil service
8.
civil service reform
9.
civil service turnover
10.
civil-service training
11.
Community pharmacy service
12.
context-specific public service delivery
13.
Copernicus Marine Environment Monitoring Service
14.
Copernicus Marine Service (CMEMS)
15.
customer service quality
16.
Database-as-a-Service (DBaaS)
17.
DBaaS (Database-as-a-Service)
18.
debt service-to-income ratio
19.
Denial of Service (DoS) attack
20.
denial of service attacks
21.
digital product-service systems
22.
ecosystem service
23.
emergency medical service
24.
energy-as-a-service
25.
enterprise service bus
26.
equality-of-service (EoS)
27.
FaaS (Function-as-a-service)
28.
FinTech service
29.
frequency regulation service~(FRS)
30.
governance-as-a-service
31.
guided in-service learning
32.
hierarchical service models
33.
IaaS (Infrastructure-asa-Service)
34.
ICT-based service solutions for senior citizens
35.
integrated energy service provider (IESP)
36.
integrated service delivery
37.
knowledge-intensive business service (KIBS)
38.
knowledge-intensive service activities (KISA)
39.
mobility as a service
40.
online service
41.
optical spectrum-as-a-service
42.
platform-mediated service
43.
proactive service recovery
44.
product and service development
45.
public service
46.
public service automation
47.
public service bargain
48.
public service cuts
49.
public service delivery
50.
public service innovation
51.
public service modernization
52.
public service motivation
53.
Public Service Obligations
54.
public service provision
55.
quality of service
56.
quality of service (QoS)
57.
quality-of-service
58.
recreational ecosystem service
59.
senior civil service
60.
service
61.
service agent
62.
service and product design
63.
service communication
64.
service delay
65.
service delivery
66.
service design
67.
service design (SD)
68.
service ecosystems
69.
Service Failure
70.
service function chaining
71.
service grid
72.
service innovation
73.
service innovativeness
74.
service interactions
75.
service life
76.
service meshes
77.
service models
78.
service orientation
79.
service outsourcing
80.
service parks
81.
service placement
82.
service plan
83.
service provision
84.
service quality
85.
service recovery
86.
service robots
87.
service supply chain
88.
service value
89.
Service-Dominant logic
90.
service-oriented architecture
91.
service-oriented architectures
92.
service-oriented business process management
93.
shared service center
94.
shared service center (SSC)
95.
shared service centres
96.
social service robots
97.
state fire and rescue service (SFRS)
98.
storage as a service
99.
synthesis on hierarchical service models
100.
system of branded automotive service
101.
the debt service ratio
102.
universities’ community service
103.
water service
104.
web service
105.
web service annotation
106.
web service composition
107.
(Non-)essential service
108.
Action design research
109.
action research
110.
agriculture applied research
111.
biomedical research
112.
business model research
113.
commercialization of publicly funded research
114.
Community-based research
115.
contemporary research
116.
design science research
117.
desk research
118.
economy of research
119.
emerging research
120.
entrepreneurship research
121.
ergonomic research
122.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
123.
European Code of Conduct for Research Integrity
124.
European research area
125.
Fish Research
126.
future research
127.
Information Systems research
128.
international research
129.
key research index
130.
longitudinal research
131.
mixed method research
132.
new research direction
133.
operations research
134.
ownership research
135.
park research
136.
participatory action research
137.
public research funding
138.
public research groups
139.
public sector accounting research
140.
qualitative research
141.
qualitative research methods
142.
R&D (research and development)
143.
research
144.
research and development
145.
research and development (R&D)
146.
research and development jobs
147.
research and industrial policy
148.
research and training scenarios
149.
research areas
150.
research avenues
151.
research centre
152.
research challenges
153.
research design
154.
research funding
155.
research gaps
156.
research integration
157.
research libraries
158.
research methodologies
159.
research methodology
160.
research methodology and method
161.
research methods
162.
research needs
163.
research network
164.
research oriented teaching
165.
research phiosophies
166.
research priority
167.
research relevance
168.
research strategies
169.
research traditions
170.
research trends
171.
research universities
172.
research with scale-up
173.
research-based education
174.
research-funding system
175.
research-oriented learning
176.
research-practice gap
177.
retaining research financing, changes in salary rules; new academic career model
178.
retinal pathology/research
179.
state of the art research
180.
survey research
181.
The Joint Research Centre (JRC)
182.
training and research tool
183.
urban design research
184.
urban research and innovation
subject term
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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