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Journal of Service Research (source)
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journal article EST
/
journal article ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
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Article at Scopus
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Article at WOS
journal article EST
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journal article ENG
2
journal article EST
/
journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
217
1.
transformative service research
2.
airport level of service
3.
ancillary service
4.
BaaS (Backend-as-a-service)
5.
barriers to health care service
6.
building service system
7.
building service systems
8.
civil service
9.
civil service reform
10.
civil service training
11.
civil service turnover
12.
civil-service training
13.
Closed Childcare Institution Service
14.
Community pharmacy service
15.
context-specific public service delivery
16.
Copernicus Marine Environment Monitoring Service
17.
Copernicus Marine Service (CMEMS)
18.
customer service quality
19.
Database-as-a-Service (DBaaS)
20.
DBaaS (Database-as-a-Service)
21.
debt service-to-income ratio
22.
Denial of Service (DoS) attack
23.
denial of service attacks
24.
digital product-service systems
25.
ecosystem service
26.
emergency medical service
27.
energy-as-a-service
28.
enterprise service bus
29.
equality-of-service (EoS)
30.
FaaS (Function-as-a-service)
31.
FinTech service
32.
frequency regulation service~(FRS)
33.
governance-as-a-service
34.
guided in-service learning
35.
hierarchical service models
36.
IaaS (Infrastructure-asa-Service)
37.
ICT-based service solutions for senior citizens
38.
integrated energy service provider (IESP)
39.
integrated service delivery
40.
knowledge-intensive business service (KIBS)
41.
knowledge-intensive service activities (KISA)
42.
library service
43.
manufacturing and service organizations
44.
mobility as a service
45.
online service
46.
optical spectrum as a service
47.
optical spectrum-as-a-service
48.
personalized service
49.
platform-mediated service
50.
proactive public service
51.
proactive service recovery
52.
product and service development
53.
public service
54.
public service automation
55.
public service bargain
56.
public service cuts
57.
public service delivery
58.
public service innovation
59.
public service modernization
60.
public service motivation
61.
Public Service Obligations
62.
public service provision
63.
quality of service
64.
quality of service (QoS)
65.
quality-of-service
66.
recreational ecosystem service
67.
senior civil service
68.
service
69.
service agent
70.
service and product design
71.
service communication
72.
service delay
73.
service delivery
74.
service design
75.
service design (SD)
76.
service ecosystems
77.
Service Failure
78.
service function chaining
79.
service grid
80.
service innovation
81.
service innovativeness
82.
service interactions
83.
service life
84.
service life management
85.
service meshes
86.
service migration
87.
service models
88.
service orientation
89.
service outsourcing
90.
service parks
91.
service placement
92.
service plan
93.
service provision
94.
service provisioning
95.
service quality
96.
service recovery
97.
service robot
98.
service robots
99.
service supply chain
100.
service value
101.
Service-Dominant logic
102.
service-level agreements
103.
service-oriented architecture
104.
service-oriented architectures
105.
service-oriented business process management
106.
shared service center
107.
shared service center (SSC)
108.
shared service centres
109.
smart service value (SSV)
110.
social service robots
111.
state fire and rescue service (SFRS)
112.
storage as a service
113.
synthesis on hierarchical service models
114.
system of branded automotive service
115.
the debt service ratio
116.
universities’ community service
117.
water service
118.
web service
119.
web service annotation
120.
web service composition
121.
(Non-)essential service
122.
Action design research
123.
action research
124.
agriculture applied research
125.
archival research
126.
biomedical research
127.
business model research
128.
commercialization of publicly funded research
129.
Community-based research
130.
comparative welfare research
131.
contemporary research
132.
critical research
133.
design science research
134.
desk research
135.
economy of research
136.
emerging research
137.
empirical trust research
138.
entrepreneurship research
139.
ergonomic research
140.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
141.
European Code of Conduct for Research Integrity
142.
European research area
143.
Fish Research
144.
future research
145.
future research directions
146.
Information Systems research
147.
international research
148.
key research index
149.
longitudinal research
150.
market research
151.
ministry of education and research
152.
mixed method research
153.
new research direction
154.
operations research
155.
ownership research
156.
park research
157.
participatory action research
158.
public research funding
159.
public research groups
160.
public sector accounting research
161.
qualitative research
162.
qualitative research methods
163.
R&D (research and development)
164.
research
165.
research activities
166.
research and development
167.
research and development (R&D)
168.
research and development jobs
169.
research and industrial policy
170.
research and training scenarios
171.
research areas
172.
research avenues
173.
research centre
174.
research challenges
175.
research design
176.
research environment
177.
research ethics
178.
research funding
179.
research gaps
180.
research impact
181.
research infrastructure
182.
research integration
183.
research integrity
184.
research laboratory
185.
research libraries
186.
research methodologies
187.
research methodology
188.
research methodology and method
189.
research methods
190.
research needs
191.
research network
192.
research oriented teaching
193.
research phiosophies
194.
research priority
195.
research relevance
196.
research strategies
197.
research traditions
198.
research trends
199.
research universities
200.
research with scale-up
201.
research, development and innovation (RDI)
202.
research-based education
203.
research-funding system
204.
research-oriented learning
205.
research-practice gap
206.
responsible research and innovation
207.
retaining research financing, changes in salary rules; new academic career model
208.
retinal pathology/research
209.
scientific research
210.
state of the art research
211.
survey research
212.
The Joint Research Centre (JRC)
213.
training and research tool
214.
urban design research
215.
urban research and innovation
216.
user research
217.
USN Journal
subject term
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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