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journal article EST / journal article ENG

Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal pronenessLuo, Xi; Cheah, Jun-Hwa; Hollebeek, Linda Desiree; Lim, Xin-JeanJournal of retailing and consumer services2024 / art. 103644, 15 p. : ill https://doi.org/10.1016/j.jretconser.2023.103644 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Grouped stakeholders' journeys: A dynamic social impact theory perspectiveClark, Moira K.; Hollebeek, Linda Desiree; Kumar, V.; Riivits‐Arkonsuo, Iivi; Liu, YidePsychology and marketing2026 / 15 p https://doi.org/10.1002/mar.70138

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Rise of the machines? Customer engagement in automated service interactionsHollebeek, Linda Desiree; Sprott, David E.; Brady, Michael K.Journal of Service Research2021 / p. 3−8 https://doi.org/10.1177/1094670520975110 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / p. 1597-1613 : ill https://doi.org/10.1002/mar.21999 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG
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The effect of social commerce attributes on customer engagement: an empirical investigationBusalim, Abdelsalam; Hollebeek, Linda Desiree; Lynn, TheoInternet research2023 / p. 187-214 https://doi.org/10.1108/INTR-03-2022-0165 Journal metrics at Scopus Article at scopus Journal metrics at WOS Article at WOS

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journal article

Unravelling the customer journey : a conceptual framework and research agendaMele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, TizianaTechnological forecasting and social change2025 / art. 123916 https://doi.org/10.1016/j.techfore.2024.123916

journal article
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journal article

Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communicationDahrouj, Rasha; Itani, Omar S.; Hollebeek, Linda Desiree; Eslami, Hossein; Kassar, Abdul-NasserJournal of retailing and consumer services2025 / art. 104230 https://doi.org/10.1016/j.jretconser.2025.104230

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journal article EST / journal article ENG

Why switch? The role of customer variety-seeking and engagement in driving service switching intentionMenidjel, Choukri; Hollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, ValdimarJournal of services marketing2023 / p. 592-605 https://doi.org/10.1108/JSM-04-2022-0122 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

Number of records 8, displaying 1 - 8

1. customer engagement (CE)
2. consumer engagement (CE)
3. customer brand engagement
4. customer engagement
5. customer engagement (behavior)
6. customer engagement marketing
7. customer engagement scale
8. customer engagement value
9. CE
10. CE (capillary electrophoresis)
11. Ce anode
12. Ce anomaly
13. CE orientation
14. circular economy (CE)
15. combinatorial effect (CE)
16. Nd/ Ce pair
17. active learning and engagement
18. actor engagement
19. affective engagement
20. automatic clutch engagement
21. Brand engagement
22. civic engagement
23. clutch engagement
24. consumer brand engagement
25. content engagement
26. employee work engagement
27. engagement
28. engagement in study
29. influencer engagement
30. meaningful stakeholder engagement
31. motivation and engagement
32. R&D engagement
33. responsible stakeholder engagement marketing (RSEM)
34. societal engagement
35. stakeholder engagement
36. stakeholder engagement (SE)
37. Stakeholders' Blockchain Engagement
38. student engagement
39. travel engagement
40. virtual engagement
41. visitor engagement
42. work engagement
43. bank-customer relationships
44. customer activity cycle
45. customer advocacy
46. customer cocreation
47. customer compatibility level
48. customer empowerment
49. customer experience
50. Customer experience (CX)
51. customer insights
52. customer installation
53. customer journey
54. customer journey (CJ)
55. customer knowledge sharing
56. customer learning
57. customer loyalty
58. customer loyalty intent
59. customer relationship management (CRM)
60. customer satisfaction
61. customer service quality
62. customer survey
63. customer trust
64. customer value
65. customer values
66. customer-based brand equity
67. perceived customer value theory
68. student-customer orientation

1. Jorgensen, C.E.
2. Vincent, C.E.
3. Smart Buildings, Loads, and Customer Systems Committee

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