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Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientation

author
Nik Bakhsh, Naghmeh
Hollebeek, Linda Desiree
Riivits-Arkonsuo, Iivi
Clark, Moira K.
Casas, Ramunas
statement of authorship
Naghmeh Nik Bakhsh, Linda D. Hollebeek, Iivi Riivits-Arkonsuo, Moira K. Clark, Ramunas Casas
source
Organizations and Markets in Emerging Economies
publisher
Vilnius University Press
journal volume number month
vol. 14, 2(28)
year of publication
2023
pages
p. 260-285
url
https://doi.org/10.15388/omee.2023.14.92
subject term
ennetamine
teenindus
arenevad turud
kliendisuhted
keyword
proactive service recovery
emerging markets
cultural orientation
perceived justice
relationship quality
scenario-based experiment
ISSN
2029-4581
2345-0037
notes
Bibliogr.: 59 ref
Open Access
Open Access
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
Journal metrics at Scopus
Article at Scopus
WOS
Journal metrics at WOS
Article at WOS
category (general)
Social sciences
Economics, econometrics and finance
Business, management and accounting
category (sub)
Social sciences. Development
Economics, econometrics and finance. Finance
Economics, econometrics and finance. Economics and econometrics
Business, management and accounting. Business and international management
kvartiil
Q3
TTÜ department
ärikorralduse instituut
language
inglise
Nik Bakhsh, N., Hollebeek, L. D., Riivits-Arkonsuo, I., Clark, M. K., Casas, R. Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientation // Organizations and Markets in Emerging Economies (2023) vol. 14, 2(28), p. 260-285. https://doi.org/10.15388/omee.2023.14.92