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26

journal article

Joint B2B Recovery Management : the role of locus of failureNik Bakhsh, Naghmeh; Riivits-Arkonsuo, IiviEurasian journal of business and management2021 / p. 245-257 https://doi.org/10.15604/ejbm.2021.09.04.002

journal article

Related publications 1

Joint recovery management in business-to-business markets : antecedents, process and relational outcome = Äripartnerite ühine taastamistegevus : eeldused, protsess ja tulemused ärisuhtele

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journal article

"Kliendi teenindamine" - mõtisklusi arvutikasutajate koostöö arengustLumberg, Tiiu; Raspel, PriitArvutimaailm1996 / 9, lk. 46-48

journal article

28

book

Kliendikeskne teenindamine [Elektrooniline teavik]Teichmann, Mare2001 https://www.ester.ee/record=b1516989*est

book

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newspaper article

Kliendikeskne teenindusSiirak, VirveEesti Päevaleht1999 / 20. mai, lk. 6

newspaper article

30

journal article

Kliendirentaablus ja relevantsed kuludAlver, JaanRaamatupidamisuudised2008 / lk. 24-26 https://artiklid.elnet.ee/record=b2095996*est

journal article

31

book article

Klientide kasumlikkuse mõõtmineMand, Urmas; Siimann, PaavoAccounting, Taxes and Audit : proceedings of the conference = Arvestus, maksud ja auditeerimine : konverentsikogumik : 26.-27.10.2006, Tallinn2006 / lk. 287-292 : ill

book article

32

newspaper article

Kool ei tohiks turutermineid kartaPerens, AlgisEesti Päevaleht2004 / 1. nov., lk. 3 https://epl.delfi.ee/artikkel/50996332/algis-perens-kool-ei-tohiks-turutermineid-karta

newspaper article

33

newspaper article

Kuidas klient koos lihaga poest välja visataUudelepp, AguEesti Päevaleht2010 / 15. apr., lk. 3

newspaper article

34

newspaper article

Kuidas tegutsevad hoiu-laenuühistud?Feldschmidt, UnoMaaleht2020 / Lk. 25 : fot https://maaleht.delfi.ee/tasubteada/kuidas-tegutsevad-hoiu-laenuuhistud?id=90672145

newspaper article

35

journal article EST / journal article ENG

Moving the stakeholder journey forwardHollebeek, Linda Desiree; Kumar, Viswanathan; Srivastava, Rajendra K.; Clark, Moira K.Journal of the academy of marketing science2023 / p. 23-49 https://doi.org/10.1007/s11747-022-00878-3 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

36

book article

Perceptions of software development practitioners on client learningOjastu, Deniss; Robal, Tarmo; Kalja, AhtoDatabases and Information Systems : proceedings of the 11th International Baltic Conference, Baltic DB&IS 2014 : Tallinn, Estonia, 8-11 June, 20142014 / p. 397-406

book article

37

book article

Role of AI in enhancing customer engagement, loyalty and loyalty programme performanceMenidjel, Choukri; Hollebeek, Linda Desiree; Leppiman, Anu; Riivits-Arkonsuo, IiviHandbook of Research on Customer Loyalty2022 / p. 316-331 https://doi.org/10.4337/9781800371637.00032

book article

38

journal article EST / journal article ENG

The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

39

book article

Satisfaction with bank services and development of bank-customer relationships - an Estonian caseAarma, August; Vensel, VelloThe Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 20012001 / p. 68-70 https://www.ester.ee/record=b4905982*est

book article

40

dissertation

Segmented analysis of bank customers and banking information : the Estonian caseAarma, August2001 http://www.ester.ee/record=b1569927*est

dissertation

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book article

Segmented analysis of banking informationAarma, August; Vainu, JaanEconomy & business : international scientific publications. 12007 / p. 577-583

book article

42

book article

Segmented analysis of banking informationAarma, AugustFuture of Banking After the Year 2000 in the World and in the Czech Republic : X, Finance and Banking : Karvina, Czech Republic : proceedings from the international conference2005 / p. 110-120 : ill

book article

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book article

Segmented analysis of banking informationAarma, AugustCollection of Abstracts : 10th International Conference on Finance and Banking : October 19-20, 2005, Karvina, Czech Republic2005 / p. 5

book article

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journal article EST / journal article ENG

Social influence and stakeholder engagement behavior conformity, compliance, and reactanceHollebeek, Linda Desiree; Sprott, David E.; Sigurdsson, Valdimar; Clark, Moira K.Psychology and Marketing2022 / p. 90-100 https://doi.org/10.1002/mar.21577 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

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journal article EST / journal article ENG

Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / p. 1597-1613 : ill https://doi.org/10.1002/mar.21999 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

46

book

TeeninduskäsiraamatAedma, Katrin; Perens, Algis2005 https://www.ester.ee/record=b2095098*est

book

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journal article EST / journal article ENG

The effect of social commerce attributes on customer engagement: an empirical investigationBusalim, Abdelsalam; Hollebeek, Linda Desiree; Lynn, TheoInternet research2023 / p. 187-214 https://doi.org/10.1108/INTR-03-2022-0165 Journal metrics at Scopus Article at scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

48

book article

The role of consumer engagement in recovering online service failures : an application of service-dominant logicIslam, Jamid Ul; Rahman, Zillur; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 456-469 : ill https://doi.org/10.4337/9781788114899.00030

book article

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journal article EST / journal article ENG

Throughput estimation with regard to airtime consumption unfairness in mixed data rate Wi-Fi networksAbdul-Hadi, Alaa Mohammed; Tarasyuk, Olga; Gorbenko, Anatoliy; Kharchenko, Vyacheslav; Hollstein, ThomasCommunications - Scientific Letters of the University of Žilina2014 / p. 84-89 : ill https://komunikacie.uniza.sk/pdfs/csl/2014/01/15.pdf Journal metrics at Scopus Article at Scopus

journal article EST / journal article ENG

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journal article

Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement : the impact of ethnicityBozkurt, Siddik; Gligor, David; Hollebeek, Linda Desiree; Sumlin, CameronJournal of research in interactive marketing2025 / p. 59-75 https://doi.org/10.1108/JRIM-09-2023-0317

journal article

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