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book article

A program packet for studying the behaviour of the clients of phone-networksJürimaa, MariaSoftware Technology : Fenno-Ugric Symposium FUSST'99 : August 19-21, 1999, Sagadi, Estonia : proceedings1999 / p. 1-6

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A simple method of bank analysisAarma, AugustDevelopment and Convergence of Financial Sector of New EU Members : 16-20 November 2005, Tallinn, Estonia2005 / p. 7-14 : ill

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book article

Associated factors of the satisfaction with a virtual assistantAlles, Mait; Karu, Reijo; Maasik, MikkAI IN BUSINESS : proceedings of the scientific workshop on business implications of artificial intelligence, June 7, 20222022 / p. 40-42 : ill https://www.ester.ee/record=b5506022*est https://digikogu.taltech.ee/et/Item/2096bada-661d-4928-99a7-bfbce51825d8

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journal article

Attitudinal loyalty and trust in entrepreneurship : building new relationshipsPrause, Gunnar Klaus; Mendez Mendez, Marcelo; Garcia-Agreda, SergioInternational entrepreneurship and management journal2012 / [10] p. : ill https://link.springer.com/article/10.1007/s11365-011-0215-y

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book article

Banks' retail customer satisfaction and development of bank-customer relationshipsAarma, August; Vensel, VelloEstonia on the threshold of the European Union : financial sector and enterprise restructuring in the changing economic environment : collection of papers2001 / p. [85]-106 : ill

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journal article

Communication business processes of industrial enterprises in the conditions of globalisationProkopenko, Olha; Kazanska, Olena; Deineha, Inna; Butenko, Nataliia; Omelyanenko, Vitaliy; Bovkun, OlhaInternational journal of management2020 / p. 884-895 https://doi.org/10.34218/IJM.11.5.2020.081 http://www.iaeme.com/MasterAdmin/Journal_uploads/IJM/VOLUME_11_ISSUE_5/IJM_11_05_081.pdf

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journal article

Comparative analysis of customer value dimensionsMaleki, Meysam; Ševtšenko, Eduard; Cruz-Machado, VirgilioInzinerine ekonomika = Engineering economics2013 / p. 488-495 https://inzeko.ktu.lt/index.php/EE/article/view/3241

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journal article EST / journal article ENG

The construct of value in knowledge-intensive business service from customer's perspective : an example of a long-term training activityKukk, Jana; Leppiman, AnuAgronomy research2016 / p. 91-108 : ill http://agronomy.emu.ee/wp-content/uploads/2016/05/Vol14No1-1.pdf Journal metrics at Scopus Article at Scopus

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journal article EST / journal article ENG

Converting Tallinn's historic centre's (Old Town) heating system to a district heating systemVolkova, Anna; Krupenski, Igor; Kovtunova, Natalja; Hlebnikov, Aleksandr; Mašatin, Vladislav; Ledvanov, AleksandrEnergy2023 / art. 127429 https://doi.org/10.1016/j.energy.2023.127429 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Customer engagement design in industrial innovationHollebeek, Linda Desiree; Keeling, Debbie Isobel; de Ruyter, KoIndustrial Marketing Management2022 / p. 83-89 https://doi.org/10.1016/j.indmarman.2022.07.010 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Customer experience and commitment in retailing : does customer age matter?Khan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Riivits-Arkonsuo, IiviJournal of Retailing and Consumer Services2020 / Art. nr. 102219 https://doi.org/10.1016/j.jretconser.2020.102219 Journal metrics at WOS Article at Scopus Journal metrics at WOS Article at WOS

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Customer journey value : a conceptual frameworkHollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, Valdimar; Arvola, Rene; Clark, Moira K.Journal of creating value2023 / p. 8-26 https://doi.org/10.1177/23949643231157155 Journal metrics at Scopus Article at Scopus Article at WOS

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Customers’ service-related engagement, experience, and behavioral intent: moderating role of ageRather, Raouf Ahmad; Hollebeek, Linda DesireeJournal of retailing and consumer services2021 / art. 102453, 10 p https://doi.org/10.1016/j.jretconser.2021.102453 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Demystifying consumer digital cocreated value : social presence theory-informed framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Macky, KeithRecherche et applications en marketing2021 / p. 24-42 https://doi.org/10.1177%2F2051570720961986 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Development of financial contractual relationships in Estonian economyTeearu, Asta; Vensel, VelloEstonia on the threshold of the European Union : financial sector and enterprise restructuring in the changing economic environment : collection of papers2001 / p. [207]-222

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book article

Dimensionality of responses to customer satisfaction with low-involvement low-risk frequent purchases : the example of crocery retailingSoone, IvarWorking papers in economics. Vol. 19 (TUTWPE No 141-144)2006 / TUTWPE No. 141, p. 5-33 https://artiklid.elnet.ee/record=b1020689*est

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journal article EST / journal article ENG

Ethnicity's effect on social media-based comment intention : comparing minority and majority consumersBozkurt, Siddik; Gligor, David; Hollebeek, Linda DesireePsychology and Marketing2021 / p. 1895-1910 https://doi.org/10.1002/mar.21549 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Exploring a customer engagement spillover effect on social media: the moderating role of customer conscientiousnessHollebeek, Linda Desiree; Kulikovskaja, Viktorija; Hubert, Marco; Grunert, Klaus G.Internet research2023 / p. 1573-1596 https://doi.org/10.1108/INTR-08-2021-0619 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Exploring customer engagement in the product vs. service contextBehnam, Mohsen; Hollebeek, Linda Desiree; Clark, Moira K.; Farabi, RezaJournal of retailing and consumer services2021 / art. 102456, 9 p https://doi.org/10.1016/j.jretconser.2021.102456 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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dissertation

FinTech business models and their linkages with customers and founders = FinTech ettevõtete ärimudelid ja nende seosed klientide ja asutajategaKoroleva, Ekaterina2022 https://doi.org/10.23658/taltech.57/2022 https://digikogu.taltech.ee/et/Item/1bc3c0fe-ebe3-434e-a80b-a00d08a6f645 https://www.ester.ee/record=b5525136*est

dissertation

Seotud publikatsioonid 3

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journal article EST / journal article ENG

From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directionsHollebeek, Linda Desiree; Kumar, Virender; Srivastava, Rajendra K.Journal of Service Research2022 / p. 328-343 https://doi.org/10.1177/1094670520977680 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Game on! How gamified loyalty programs boost customer engagement valueHollebeek, Linda Desiree; Das, Kallol; Shukla, YupalInternational journal of information management2021 / art. 102308, 10 p. : ill https://doi.org/10.1016/j.ijinfomgt.2021.102308 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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journal article

Joint B2B Recovery Management : the role of locus of failureNik Bakhsh, Naghmeh; Riivits-Arkonsuo, IiviEurasian journal of business and management2021 / p. 245-257 https://doi.org/10.15604/ejbm.2021.09.04.002

journal article

Seotud publikatsioonid 1

Joint recovery management in business-to-business markets : antecedents, process and relational outcome = Äripartnerite ühine taastamistegevus : eeldused, protsess ja tulemused ärisuhtele

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journal article

"Kliendi teenindamine" - mõtisklusi arvutikasutajate koostöö arengustLumberg, Tiiu; Raspel, PriitArvutimaailm1996 / 9, lk. 46-48

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book

Kliendikeskne teenindamine [Elektrooniline teavik]Teichmann, Mare2001 https://www.ester.ee/record=b1516989*est

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kliendid (subject term)

types of item

subject term 1