Theoretical rigor of customer experience scales: a systematic review and a roadmap for researchers
author
Hollebeek, Linda
Sarstedt, Marko
Menidjel, Choukri
Urbonavicius, Sigitas
Dikcius, Vytautas
statement of authorship
L. Hollebeek, M. Sarstedt, C. Menidjel, S. Urbonavicius, V. Dikcius
source
Marketing intelligence and planning
publisher
Emerald Publishing
journal volume number month
vol. 42, 8
year of publication
2024
pages
p. 1464-1493 : ill
url
https://doi.org/10.1108/MIP-06-2024-0413
subject term
kliendikogemus
kogemused
areng
riskid
keyword
customer experience
experience
PRISMA
scale development
systematic literature review
theoretical rigor
ISSN
0263-4503
notes
Bibliogr.: 192 ref
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
https://www.scopus.com/sourceid/144670
https://www.scopus.com/pages/publications/85208960944?inward
WOS
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=MARK%20INTELL%20PLAN&year=2024
https://www.webofscience.com/wos/woscc/full-record/WOS:001355750900001
category (general)
Business, management and accounting
Äri, juhtimine ja raamatupidamine
category (sub)
Business, management and accounting. Marketing
Äri, juhtimine ja raamatupidamine. Turundus
quartile
Q1
TalTech department
ärikorralduse instituut
language
inglise