The role of consumer engagement in recovering online service failures : an application of service-dominant logic
statement of authorship
Jamid Ul Islam, Zillur Rahman and Linda D. Hollebeek
location of publication
Cheltenham
publisher
year of publication
pages
p. 456-469 : ill
ISBN
978-1-78811-488-2
notes
Bibliogr. p. 465-469
TTÜ department
language
inglise
subject term
Reserch Group
Islam, J., Rahman, Z., Hollebeek, L. D. The role of consumer engagement in recovering online service failures : an application of service-dominant logic // Handbook of research on customer engagement. Cheltenham : Edward Elgar Publishing, 2019. p. 456-469 : ill. (Research Handbooks in Business and Management series).